Universal Banker
About The Position
The Universal Banker delivers exceptional customer service for branch operations through teller-line, sales, and platform duties. The role supports individual and branch production goals, meets assigned sales goals, and shares duties according to branch business needs. It uses computer systems, product knowledge, sales skills, and knowledge of policies and procedures to process transactions accurately, protect customers and the bank, and build customer relationships. The position also supports new and existing accounts, loan applications, branch sales campaigns, and other duties as required. The role works around branch hours: Monday through Thursday, 8:30 a.m. to 4:00 p.m.; Friday, 8:30 a.m. to 5:00 p.m.; and Saturday, 9:00 a.m. to 12:00 p.m. Flexibility around these hours is required.
Requirements
- High school diploma or equivalent.
- Two to five years of general and specialized experience.
- Successful completion of the retail training program, including CSR and RSA training programs.
- CARE certification within six months of hire.
- Complete NMLS registration requirements and maintain registration annually under the S.A.F.E. Act, as applicable to Mortgage Loan Originator duties.
- Flexibility around the stated branch hours.
- Strong interpersonal skills and ability to work independently and as a team player.
Responsibilities
- Operate a customer service window accurately and efficiently, using computer systems and bank policies to verify customers and transactions and protect against fraud.
- Accept deposits; verify endorsements; issue receipts; cash checks or coupons; process savings deposits and withdrawals, loan payments, money orders, and other customer transactions.
- Balance window cash daily and perform ATM settlement and vault balancing where applicable.
- Profile customers, identify banking needs, recommend appropriate loan and deposit products, and use sales tools to support customer conversations.
- Complete the S&T sales process, document customer notes in the appropriate system, close business, and make follow-up calls to support customer satisfaction.
- Build professional customer relationships, identify add-on sales opportunities, and contribute to branch sales, service, and production goals.
- Make follow-up calls to new account customers and outbound calls according to the branch playbook; participate in branch sales call campaigns as needed.
- Enter data and prepare documentation for new accounts and changes to existing accounts; maintain accounts, answer questions, resolve account issues, and handle check orders.
- Prepare loan applications using LOS software and coordinate loan document preparation.
- Maintain working relationships with employees in other departments and contribute as an independent worker and team player.
- Complete NMLS requirements and maintain annual registration under the S.A.F.E. Act when performing duties of a Mortgage Loan Originator.
- Assume additional duties as required, including balancing ATMs and processing deposits.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
