Universal Banker

S&T Bank•Lancaster, PA

5d•Onsite

About The Position

The Universal Banker delivers exceptional customer service for branch operations, combining teller-line responsibilities with sales and platform duties. The role supports individual and branch production goals by meeting assigned sales goals, with duties shared according to branch business needs. The position handles a variety of customer transactions accurately and efficiently, using bank systems and knowledge of products, policies, and procedures. It also profiles customers, recommends appropriate loan and deposit products, completes sales conversations and follow-up, supports customer account opening and maintenance, and contributes to branch sales and service goals. The role requires completion of retail training and CARE certification within six months of hire, as well as compliance with NMLS and S.A.F.E. Act registration requirements when performing mortgage loan originator duties. The posted schedule is Monday through Thursday, 8:30 a.m.–5:00 p.m.; Friday, 8:30 a.m.–6:00 p.m.; and Saturday, 9:00 a.m.–12:00 p.m. Flexibility around branch hours is required. Salary range: $18.00–$34.90.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certification within six months of hire.
NMLS requirements as part of S.A.F.E. Act certification; proof of registration and a unique identifier are required upon hire and/or before performing mortgage loan originator duties, with annual maintenance of registration.
Ability to be flexible around branch hours.
Strong interpersonal skills and ability to work independently and as a team player.

Responsibilities

Operate a customer service window using computer systems, sales skills, product knowledge, and bank policies and procedures.
Identify customers, verify transaction authenticity, complete fraud-prevention steps, and document identification as required.
Accept deposits; verify endorsements; issue receipts; cash checks or coupons; and refer transactions requiring authorization to branch management.
Process savings deposits and withdrawals, money orders, loan payments, and other customer payments.
Balance window cash daily and perform ATM settlement and vault balancing where applicable.
Profile customers to identify banking needs and recommend appropriate loan and deposit products.
Use sales tools and complete customer-focused sales conversations, documenting notes in the appropriate system.
Close business, make follow-up calls, and build professional customer relationships to support satisfaction and loyalty.
Identify add-on sales opportunities and make recommendations based on customer needs while meeting established sales goals.
Contribute to branch goals and sales and service standards, and demonstrate sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Make follow-up calls to new account customers and outbound calls according to the branch playbook; participate in sales call campaigns as needed.
Enter data and prepare documentation for new accounts and changes to existing accounts.
Maintain existing accounts, answer questions, resolve account problems, and handle check orders when needed.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain effective working relationships with employees in other departments and contribute independently and as a team member.
Complete NMLS requirements for S.A.F.E. Act certification and maintain annual registration as required before performing mortgage loan originator duties.
Perform additional duties as required, including balancing ATMs and processing deposits.