Universal Banker

Ameris Bank•Greenville, SC

17d

About The Position

Ameris Bank seeks a Universal Banker to serve as a consultant to customers by conducting financial profiles, identifying needs, and recommending banking products and services. The role supports the banking center’s financial growth by attracting, expanding, and retaining consumer and business relationships and meeting defined sales and service goals. The Universal Banker serves as both a Teller and Personal Banker, supporting customer and team needs, and performs other projects and duties as assigned. The position combines relationship development and customer service with teller-line responsibilities. It includes opening and servicing accounts, conducting client onboarding, resolving service issues, handling complex transactions, balancing cash, and supporting and training colleagues. The role may provide backup support to other branches and employees as needed.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Ability to work collaboratively and develop and maintain collaborative relationships as a highly motivated team player.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.

Nice To Haves

Cash handling or sales experience.
Bachelor’s degree in business or a related field.

Responsibilities

Establish, expand, and retain high-value consumer and business client relationships to support the banking center’s financial growth.
Communicate proactively with current and prospective clients to educate them, ensure understanding, resolve issues, build loyalty, and solicit feedback.
Use need-based sales techniques and customer financial profiles to identify products and services that meet client needs.
Maintain working knowledge of banking products and promotions.
Open new accounts and service existing accounts.
Meet defined sales and service goals.
Recommend branch budgetary needs and methods for improving the client experience to supervisors.
Understand root causes of customer service issues and implement resolutions, involving supervisors in more complex issues.
Conduct onboarding activities for new clients.
Provide backup support to other branches and employees as needed.
Work on the teller line when needed, operate the teller drawer, and perform advanced teller functions such as researching cash discrepancies and handling complex customer transactions.
Perform accurate transactions, balance each day, and verify cash totals.
Scan daily proof work to the remote capture machine.
Assist and train colleagues and serve as a mentor.
Practice ethical sales behaviors consistent with the Bank’s Core Values of Integrity and Honesty.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance; Ameris Bank absorbs a major portion of healthcare costs, and coverage begins on the first of the month following 30 days of employment.
Life insurance at no additional cost to employees.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a 50% match on the first 8% of employee contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Tickets at Work entertainment discounts.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee Resource Groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.
Special bank services and employee banking perks.