Universal Banker

Midland States Bank • Vandalia, IL

4d • $19 - $22

About The Position

The Universal Banker Trainee delivers excellent experiences to current and potential customers through effective communication, knowledge of banking products and services, and appropriate referrals. The employee remains in a trainee position until they demonstrate the ability to use needs-based questioning to place customers in suitable products and services and regularly meet or exceed performance and production goals established by the Banking Center Manager.

The role handles deposits, check cashing, cash verification, transaction entry, receipts, and cash-drawer balancing while following bank policies and compliance requirements. It also supports basic deposit-account openings and maintenance under the monitoring and coaching of a senior-level employee, develops product and sales knowledge, tracks sales opportunities, promotes customer relationships, and participates in coaching, learning, and community activities. Occasional travel for training and team meetings, periodic travel to locations within the market, and work in a Midland office may be required.

Requirements

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags weighing between 25 and 50 pounds as required.
• Ability to travel occasionally for training and team meetings and periodically to locations within the market as needed.

Nice To Haves

• Multilingual speakers are encouraged to apply.

Responsibilities

• Receive cash and checks for deposit, verify amounts and endorsements, review checks for possible fraud and holds, and examine cash for counterfeit bills.
• Cash customer checks in accordance with bank policy, enter transactions into the computer system, and issue receipts.
• Provide accurate customer service and balance the cash drawer throughout the day to reduce and eliminate teller differences.
• Use needs-based questioning to identify appropriate products and services, build customer relationships, and refer customers to business partners.
• Assist with basic deposit-account openings and maintenance requests with monitoring and coaching from a senior-level employee.
• Develop sales and product knowledge to achieve personal and team goals, and track sales and opportunities in customer information software.
• Participate in onsite customer visits to promote the Employee Perks at Work Program and Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Participate in weekly huddles and one-on-one coaching sessions.
• Serve as a relief and/or backup teller at other Midland States Bank locations.
• Complete assigned learning activities in a timely manner.
• Demonstrate and model Midland States Bank core values and participate in bank-sponsored community activities and initiatives.
• Travel occasionally for training and team meetings and periodically to locations within the market as needed.
• Work in a Midland office when needed to support collaboration and internal and external customers.
• Maintain compliance with applicable regulations, including the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare and well-being benefits.
• Paid family leave.
• Generous paid time off.
• Banking perks.
• Employee Stock Purchase Plan.
• 401(k) plan with company match.
• May include the opportunity to participate in a Non-Qualified Deferred Compensation plan.
• Short-term incentives, such as bonus and/or commission.
• May include long-term incentives, such as stock awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed