Universal Banker

Baycoast Bank • Fall River, MA

6d • Onsite

About The Position

The Universal Banker is the face of BayCoast Bank, delivering high-quality service and building lasting customer relationships. The role combines customer service and transactional banking functions to support new and existing customers with their financial needs. Working under the direction of the Branch Manager, the Universal Banker provides personalized financial solutions, processes transactions, opens accounts, and identifies opportunities to help customers achieve their goals.

Requirements

• High school diploma or equivalent.
• Minimum 4 months of customer service experience.
• Prior cash handling experience.
• Strong communication and interpersonal skills.
• Ability to obtain and maintain NMLS registration.
• Ability to lift up to 50 lbs.
• Flexibility to work evenings and weekends.
• Reliable transportation required.

Nice To Haves

• Bilingual in Spanish or Portuguese.

Responsibilities

• Deliver professional, friendly, and efficient service.
• Respond to customer inquiries and resolve issues.
• Educate customers on banking products.
• Identify customer needs and recommend products.
• Generate referrals across business lines.
• Contribute to branch goals.
• Open accounts and assist with loan applications.
• Process teller transactions and balance accurately.
• Perform account maintenance and issue debit cards.
• Participate in training and marketing initiatives.
• Support branch operations and cross-training.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Educational assistance
• Tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED