Universal Banker
About The Position
The Universal Banker performs the responsibilities of both a Teller and a Personal Banking Representative. The role delivers an exceptional customer experience, processes transactions, opens new accounts, and proactively develops, retains, and expands customer relationships. The banker promotes Beacon Bank products and services, supports digital banking engagement, and ensures compliance with bank policies, procedures, and regulatory requirements. The position is based in Ludlow, Vermont, within the Retail Banking division and Branch Network. It reports to the Branch Manager and is classified as non-exempt/non-officer, Grade 5. The listed salary range is $20.00–$27.13; actual compensation depends on factors including skills, relevant experience, and work location.
Requirements
- High school diploma or equivalent required.
- Prior teller or sales experience in a goal-oriented environment.
- Cash handling and customer service experience.
- Knowledge of bank products, services, and operating procedures.
- Excellent oral and written communication skills.
- Strong customer service, sales, communication, and interpersonal skills.
- Ability to identify customer needs and make appropriate recommendations.
- Detail-oriented, with strong organizational and time-management skills.
- Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
- Ability to prioritize workflow, multitask, meet deadlines, analyze situations, and solve complex issues.
- Enthusiastic, goal-oriented, and customer-focused.
- Ability to work flexible hours, including Saturdays, and travel to nearby offices as required.
Nice To Haves
- Associate’s degree or banking courses preferred.
Responsibilities
- Provide outstanding customer experiences at all points of contact.
- Build, retain, and expand customer relationships by recognizing needs and recommending appropriate products and services.
- Educate and assist customers with digital banking services and convenient banking options.
- Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
- Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
- Educate customers about financial products and services, including referrals to business partners, and maintain basic knowledge of lending products.
- Meet or exceed individual incentive goals and contribute to branch goals.
- Process deposits, withdrawals, check cashing, loan payments, and other financial transactions.
- Maintain and balance a cash drawer daily within guidelines, handling cash accurately and efficiently.
- Assist with daily branch responsibilities, balancing, and timely delivery of work to appropriate departments.
- Provide backup support to Teller Supervisors and participate in branch meetings.
- Accurately perform account openings and account maintenance requests.
- Follow bank policies and procedures, protect bank assets and customer information, and comply with Customer Information Practices.
- Comply with banking regulations and requirements, including BSA/AML.
- Deter robbery and fraud by adhering to established procedures.
- Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
