Universal Banker

Centier Bank•La Porte, IN

8d•$19

About The Position

The Universal Banker (Bank Teller) is a front-line client ambassador who is cross-trained to provide a remarkable client experience. The role involves understanding clients’ transaction requirements, communicating available options, educating clients, retaining and deepening existing relationships, and recommending relevant bank products and services. The position participates in branch operations, including assisting with account openings, account management, and other financial service needs and maintenance. The Universal Banker completes client transactions accurately and efficiently, maintains records, and handles assigned funds responsibly. The role also participates in the branch’s servant sales process and supports sales tactics intended to help clients improve their financial futures. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
Minimum of six months of customer service or cash-handling experience is desirable.
Working knowledge of PC software and bank-approved systems, including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, and Smartsheet.
Ability to proofread and verify written materials.
High attention to detail and accuracy.
Ability to enter and retrieve computer data, sort documents, and follow logical instructions and systems.
Ability to make tactile judgments when verifying currency authenticity.
Ability to work well with others in a team environment.
Ability to listen to clients, understand their problems, consider options, and recommend and implement solutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
Ability to adopt new technology, system conversions, and software rollouts.
Ability to interact with business partners, including Investment Services, Mortgage, and Business Banking sales professionals.
Ability to interview clients and manage account openings for personal and business products.

Nice To Haves

Banking experience is a plus, but not required.

Responsibilities

Provide friendly, positive, professional service and complete client-requested services.
Build rapport with clients, identify their needs, explain and recommend solutions, handle objections, and ask for their business.
Understand, promote, and advise clients on bank products, services, and digital delivery channels.
Perform teller transactions, including accepting deposits and loan payments; verifying cash and endorsements; cashing checks within limits; issuing money orders and official checks; and redeeming savings bonds.
Count the cash drawer daily, ensure it balances, and investigate discrepancies.
Comply with BSA/AML/OFAC requirements and report suspicious activity or clients to management or the Security Department.
Protect the confidentiality of client business and maintain a position of trust and responsibility.
Resolve client problems and complaints promptly and efficiently.
Assist with currency shipments, drop-off and night-drop deposits, cash machines, the branch ATM, and the branch vault.
Help associates balance drawers and locate errors.
Conduct client onboarding and outbound follow-up calls related to service conversations and sales opportunities.
Work toward individual, branch, and organizational goals and communicate progress to the manager.
Maintain current knowledge of the bank’s products and services and seek assistance for development needs.
Represent Centier professionally through virtual or outside community involvement, external initiatives, and volunteerism, and log volunteer hours.
Participate in personal development, online learning, and internal or external training.
Refer clients to specialists in other lines of business when appropriate.
Perform PA’s, aisle time, and other promotional activities, if applicable.
Maintain a professional appearance and manner, an orderly work area and branch, and comply with the Clean Desk Policy.
Follow Centier’s Mission, Essentials of Excellence, and Values in all interactions.
Mentor fellow associates on tasks and assignments.
Be available to work evenings, some weekends, and at other branches as needed.
Train and onboard new associates as a Branch Teller Mentor.
Interview clients at the new accounts desk, assess their needs, and manage the opening of personal and business accounts from start to finish.
Perform other duties and responsibilities as required or assigned.