Universal Banker

Farmers National Bank of Canfield•Poland, OH

About The Position

The Universal Banker opens, maintains, and closes various types of bank accounts efficiently and professionally. The role also generates referrals for new business, processes teller transactions, assists other tellers with sales and referral techniques, and provides excellent customer service. The position includes teller, branch, and vault operations; account servicing and sales; and support for team performance. The Universal Banker helps maintain compliance with bank policies and applicable regulations, including BSA and Anti-Money Laundering procedures, and may serve as a Notary if properly credentialed.

Requirements

High school diploma or General Education degree (GED).
At least one year of retail banking experience, including cash handling.
Ability to accept and give instructions, reason and solve problems, and oversee and assist others.
Ability to prepare a cash order or manifest.

Nice To Haves

Previous supervisory experience.
Previous sales experience.

Responsibilities

Run a teller cash drawer to meet the branch's daily staffing needs.
Sign official checks up to $50,000 and complete teller overrides.
Process savings, checking, and holiday savings transactions; loan payments; safe deposit box rental payments; tax deposits; and withdrawals.
Cash checks according to FNB check-handling procedures.
Sell money orders and official checks and collect applicable fees.
Ensure tellers balance daily, help locate discrepancies, confirm differences are initialed, and report them to the manager when required.
Promote a work environment that supports superior customer service and teamwork.
Maintain the appearance and organization of the teller area and personnel in accordance with bank policies, including dress code and cell phone usage policies.
Handle vault cash under dual control, including vault transactions, cash orders and shipments, audits, and the strapping and dating of currency denominations from tellers to the Federal Reserve.
Secure negotiable instruments, safe deposit box records, and confidential records at the end of each day; assist customers with safe deposit box rentals according to the FNB manual.
Ensure staff understand and follow dual-control policies wherever applicable.
Open and close the branch in accordance with security procedures.
Maintain strong knowledge of daily branch, vault, and ATM operations.
Meet individual daily sales and referral goals and assist or coach tellers to meet their goals.
Coordinate with the branch manager on sales and service operations as needed.
Communicate policy and procedure changes and product knowledge to staff.
Use sound judgment to resolve client and employee issues.
Maintain knowledge of bank products and services and identify cross-selling opportunities.
Make outbound sales calls to current and prospective clients.
Open new accounts, complete account maintenance, cross-sell products, and discuss available services.
Prepare new account documents accurately and promptly.
Serve as a Notary if properly credentialed.
Complete weekly, monthly, and quarterly operational duties in accordance with bank policy.
Complete mandatory and elective training, including BSA and Anti-Money Laundering procedures, and comply with applicable rules and regulations.
Maintain regular, predictable attendance.
Complete other duties as assigned.