Universal Banker

Ameris Bank•Augusta, GA

About The Position

Ameris Bank’s Universal Banker serves as a consultant to customers by conducting financial profiles, identifying needs, and finding opportunities to cross-sell and up-sell banking products and services. The role works to attract, expand, and retain customer relationships and contribute to the banking center’s financial growth. It combines Personal Banker and Teller responsibilities to support customers and the team, including account opening and servicing, customer onboarding, sales and service goals, teller transactions, and cash balancing. The banker also helps resolve service issues, provides backup support to other branches and employees, and assists with colleague training and mentoring. Other projects and duties may be assigned. Ameris Bank describes itself as a purpose-driven company serving communities through locations across the Southeast and Mid-Atlantic, as well as nationwide digital and mobile offerings. Its stated workplace values include integrity, collaboration, inclusivity, ingenuity, customer support, and continuous improvement.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Ability to develop and maintain collaborative relationships as a motivated team player.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency with Google Docs and Microsoft Office products.

Nice To Haves

Cash-handling experience.
Sales experience.
Bachelor’s degree in business or a related field.

Responsibilities

Establish, expand, and retain high-value consumer and business relationships to contribute to the banking center’s financial growth.
Communicate proactively with current and prospective clients to educate them, ensure understanding, resolve issues, maintain loyalty, and solicit feedback.
Use need-based sales techniques and customer financial profiles to identify products and services that meet client needs.
Maintain working knowledge of banking products and promotions.
Open new accounts and service existing accounts.
Meet defined sales and service goals.
Recommend branch budget needs and ways to improve the client experience to supervisors.
Investigate root causes of customer service issues and resolve them, involving supervisors for more complex matters.
Conduct onboarding activities for new clients.
Provide backup support to other branches and employees as needed.
Work on the teller line when needed, operate the teller drawer, research cash discrepancies, and handle complex customer transactions.
Perform accurate transactions, balance daily, and verify cash totals.
Scan daily proof work to the remote capture machine.
Assist with training colleagues and serve as a mentor.
Follow ethical sales practices in accordance with the Bank’s Core Values of Integrity and Honesty.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance; coverage eligibility begins on the first of the month following 30 days of employment.
Life insurance provided at no additional cost.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a 50% match on the first 8% of employee contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Entertainment discounts through Tickets at Work.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee Resource Groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.
Employee banking perks.