Universal Banker

Wings Credit Union•Blaine, MN

13d

About The Position

This position is responsible for acquiring, expanding, and enriching current and future member relationships. The Universal Banker assists and educates members in opening and managing accounts and finances, builds long-term relationships, and cross-sells products and services that support members’ financial success. The role provides personalized, professional service and identifies opportunities for additional business. The schedule is Monday through Friday, 8:45 a.m.–5:15 p.m., and every other Saturday, 8:45 a.m.–1:15 p.m. The position may provide support to other Retail Delivery teams, which may require travel. The role requires a notary license upon hire and the ability to obtain or possess an MLO unique qualifier (NMLS registration number) and complete applicable registry requirements.

Requirements

High school diploma required.
Proven sales skills and one year of member service or retail banking experience preferred.
Cash-handling experience preferred.
Knowledge of banking and/or credit union regulations preferred.
Experience recommending products and plans to improve a member’s financial position preferred.
Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining service quality.
Excellent member service skills and a member-focused mindset.
Ability to work cohesively as part of a team and interact positively with other employees.
Proficiency with MS Office products and general office equipment.
Comfort and confidence with self-service technology.
Good organizational skills, attention to detail, and a strong emphasis on accuracy and integrity.
Ability to maintain composure and solve problems with a positive, solutions-oriented mindset.
Excellent verbal and non-verbal communication skills.
Ability to obtain or possess a Mortgage Loan Originator (MLO) unique qualifier (NMLS registration number) and complete all MLO Registry requirements, including background and credit checks, fingerprinting, and other applicable requirements under the S.A.F.E. Act.
Notary license required upon hire.
Must be bondable.

Nice To Haves

Some college preferred.
Proven sales skills preferred.
One year of member service or retail banking experience preferred.
Cash-handling experience preferred.
Knowledge of banking and/or credit union regulations preferred.
Experience recommending products and plans to improve a member’s financial position preferred.

Responsibilities

Assist members with deposits, withdrawals, check cashing, opening accounts, service requests, and credit applications.
Educate members on Credit Union products and services, cross-sell appropriate offerings, and make qualified referrals for loan, deposit, and fee-income products and services.
Build trusted, lasting member relationships through engagement, education, open-ended questions, active listening, and a consultative approach.
Maintain a sales pipeline by collecting member contact information and scheduling follow-ups.
Refer members to financial experts, including First Mortgage and Financial advisors, as needed.
Research and resolve moderately complex member issues, coordinating with other departments when necessary.
Meet and exceed established sales goals.
Assist and follow up with members regarding fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types.
Provide notarial services, including witnessing and authenticating documents and verifying member identity.
Support branch community involvement through Wings-sponsored and community events.
Stay current on Wings promotions and participate in contests and activities supporting business goals.
Follow risk and compliance processes and policies to safeguard members’ assets, maintain privacy, and act in members’ best interests.
Support other Retail Delivery teams as needed, which may require travel.
Perform additional responsibilities as assigned to meet business needs.