Universal Banker

Hancock Whitney•Beaumont, TX

15d

About The Position

The Universal Banker builds and retains client relationships through proactive outreach, needs assessments, and consultative sales. The role advises clients on financial products and services, educates them about digital and self-service banking, processes routine transactions, and helps maintain a positive and safe financial center. The Universal Banker also develops sales opportunities, refers clients to specialized internal partners, supports community and business development, and follows risk, compliance, security, and operational standards. The position requires a high school diploma or GED and at least one year of sales, client service, or retail experience. A bachelor’s degree is preferred, as is prior banking experience. NMLS registration under the SAFE Act of 2008 is required, with employment contingent on successful registration and a background check. The employee must be able to work financial center hours, including weekends and evenings, travel as required, work under stress and meet deadlines, and lift or carry approximately 50 pounds when required, subject to accommodation requirements.

Requirements

High school diploma or GED required.
At least one year of sales, client service, or retail experience required.
Demonstrated ability to build and expand client relationships.
Proficiency navigating multiple banking systems and digital tools.
NMLS registration under the SAFE Act of 2008 required; employment is contingent upon successful registration and a background check.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation requirements.

Nice To Haves

Bachelor’s degree preferred.
Prior banking experience preferred.
A bachelor’s degree plus cash-handling and customer-service experience in retail or financial services is also considered.

Responsibilities

Build, manage, and retain client relationships through proactive outreach, needs assessments, and consultative sales conversations.
Advise clients and match financial products and services to their goals.
Educate clients on self-service and digital banking options, including mobile, online, ATM, and emerging technologies.
Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
Manage lobby activity by greeting and directing clients, monitoring risk, and supporting a positive client experience.
Identify and refer clients to internal partners, including mortgage, business banking, and investments, for specialized needs.
Develop and maintain a sales pipeline to achieve assigned goals and contribute to branch growth.
Follow risk management, compliance, and security standards to maintain operational and financial soundness.
Participate in community outreach and business development to expand the client base.
Remain aware of surroundings, client behavior, and potential risk indicators to help ensure a safe environment.