Universal Banker

United Bank•Cumming, GA

About The Position

The Universal Banker provides proactive, consultative banking that builds customer relationships through trust, identification of financial needs, and recommendations for suitable solutions. The role supports branch operations, delivers a memorable client experience, works toward sales goals, and handles service requests. Success requires teamwork, multitasking, attention to detail, and a strong commitment to customer service. The position involves greeting and assisting customers, processing branch transactions, explaining the Bank’s products and services, and contacting customers about financial offers or reviews. The Universal Banker also participates in daily branch operations, follows company policies and security procedures, identifies potential risks, helps resolve customer issues, and contributes to branch and individual goals. The role may include branch opening and closing procedures and travel within the branch region of up to 15%.

Requirements

High school diploma or equivalent required.
At least three years of professional-level customer contact and service experience, or at least two years of prior banking experience; branch experience preferred.
Previous experience handling and being accountable for money required.
Ability to complete the Bank’s in-house Training Program within a reasonable timeframe.
Ability to demonstrate a professional, sales-oriented, relationship-building demeanor.
Ability to perform basic math calculations.
Confidence interacting with clients.
Initiative in independently learning the Bank’s products and services.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office products, including Word and Excel.
Detail orientation and the ability to multitask and work independently and as part of a team.
Professionalism.
Ability to travel within the branch region up to 15%.

Nice To Haves

Bachelor’s degree.
Excellent verbal and written communication skills in Spanish or an additional language.
Understanding and working knowledge of an appropriate core banking system.

Responsibilities

Proactively greet customers and manage the lobby to understand their reason for visiting and direct them appropriately.
Process branch-related transactions accurately, efficiently, and professionally while providing excellent customer service.
Stay knowledgeable about the Bank’s products and services and communicate them to new and existing clients.
Maintain customer information, including interests in future financial discussions and relevant events that may create a need for financial services or products.
Contact customers about pre-approved offers or general financial overviews and schedule structured financial review meetings.
Recommend products and services based on customer needs, build customer loyalty, and provide a differentiated customer experience.
Educate customers about options for managing financial transactions using available technology, tools, and resources.
Clearly explain product and service benefits, requirements, fees, and costs.
Refer customers to another Bank associate or department when appropriate.
Participate in daily branch operations, including transaction servicing on the platform or in the sales associate area.
Follow department and company policies, procedures, and security requirements.
Notify appropriate Bank staff about potential risks or suspicious customer behavior.
Work with other departments to troubleshoot and resolve customer situations.
Monitor performance and follow action plans to help meet monthly branch and individual scorecard goals.
Make policy exceptions within established guidelines when appropriate to maintain positive customer relations.
Perform branch opening and closing procedures when assigned.
Contribute as a team member to the Bank’s objectives by allocating and coordinating workflow.
Travel within the branch region, up to 15%.
Perform other duties as assigned.