Universal Banker

United Bank • West Point, VA

1d

About The Position

The Universal Banker provides proactive, consultative banking that builds customer relationships through trust, identifying financial needs, and recommending solutions. The role supports branch operations, delivers a memorable client experience, works toward sales goals, and handles service requests. It requires teamwork, multitasking, attention to detail, and a strong commitment to customer service.

The position includes greeting and assisting customers, processing branch transactions, explaining and recommending financial products and services, maintaining relevant customer information, and arranging financial reviews. The Universal Banker also participates in branch operations, follows company policies and security procedures, helps resolve customer issues, monitors performance against goals, and may perform branch opening and closing procedures.

The role requires travel within the branch region of up to 15%. Essential functions include extended sitting and standing, reaching over a teller counter or desk, lifting and carrying up to 20 pounds, operating a computer and related equipment, communicating with staff, observing and interpreting information, and traveling by automobile or public transportation.

Requirements

• High school diploma or equivalent required.
• At least three years of professional customer-contact and service experience, or at least two years of banking experience; branch experience is preferred.
• Previous experience handling and being accountable for money.
• Ability to complete the Bank’s in-house training program within a reasonable timeframe.
• Ability to demonstrate a professional, sales-oriented, relationship-building manner.
• Ability to perform basic mathematical calculations.
• Confident client-interaction skills.
• Initiative in self-directed learning about the Bank’s products and services.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office products, including Word and Excel.
• Attention to detail and ability to multitask, work independently, and work in a team environment.
• Professionalism.
• Ability to travel up to 15% within the branch region.
• Ability to sit and stand for extended periods, reach over a teller counter or desk, and lift and carry up to 20 pounds.
• Ability to operate a computer keyboard, mouse, power tools, and other computer components.
• Ability to converse and exchange information with all levels of staff.
• Ability to observe, perceive, identify, and translate data.
• Ability to travel by automobile or public transportation.

Nice To Haves

• Bachelor’s degree.
• Excellent verbal and written communication skills in Spanish or another additional language.
• Understanding and working knowledge of an appropriate core banking system.

Responsibilities

• Proactively greet customers and manage the lobby to understand their reason for visiting and direct them appropriately.
• Process branch-related transactions accurately, efficiently, and professionally while providing excellent customer service.
• Stay knowledgeable about the Bank’s products and services and communicate them to new and existing clients.
• Maintain information for customers interested in future financial discussions, including relevant notes about anticipated financial needs.
• Contact customers about pre-approved offers or general financial overviews and schedule structured financial review meetings.
• Recommend products and services based on customer needs, build loyalty, and provide a differentiated customer experience.
• Educate customers about options for managing financial transactions using available technology, tools, and resources.
• Clearly explain product and service benefits, requirements, fees, and costs.
• Refer customers to other Bank associates or departments when appropriate.
• Participate in daily branch operations, including transaction servicing in applicable areas.
• Comply with department and company policies, procedures, and security requirements.
• Notify appropriate Bank staff about potential risks or suspicious customer behavior.
• Work with other departments to troubleshoot and resolve customer situations.
• Monitor individual performance and follow action plans to help meet monthly branch and/or individual scorecard goals.
• Make policy exceptions within established guidelines when appropriate to support positive customer relations.
• Perform branch opening and closing procedures when assigned.
• Contribute to Bank objectives by working as a team member to allocate and coordinate workflow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED