Universal Banker

Midland States Bank • Arnold, MO

12d

About The Position

The Universal Banker Trainee delivers excellent experiences to current and prospective customers by communicating effectively, understanding the bank’s products and services, and offering referrals that support customer needs. The employee remains in trainee status until they demonstrate the ability to use needs-based questioning to recommend an appropriate mix of products and services and regularly meet or exceed performance and production goals set by the Banking Center Manager.

The role includes teller transactions and cash handling, basic support for deposit accounts, relationship building, sales and referrals, customer outreach, and participation in coaching and learning activities. The employee may serve as a relief or backup teller at other bank locations, travel occasionally for training or team meetings, and may work in a Midland office to support collaboration and customers. The position also requires compliance with applicable regulations, including the Bank Secrecy Act, and participation in bank-sponsored community activities.

Requirements

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags weighing between 25 and 50 pounds, as required.
• Willingness to travel periodically to locations within the market as needed.

Nice To Haves

• Multilingual speakers are encouraged to apply.

Responsibilities

• Receive cash and checks for deposit; verify amounts and endorsements; review checks for possible fraud and applicable holds; and examine cash for counterfeit bills.
• Cash customer checks in accordance with bank policy.
• Enter transactions into the computer system and issue receipts.
• Provide accurate customer service and balance the cash drawer throughout the day to reduce and eliminate teller differences.
• Develop knowledge of deposit and lending products and services.
• Use needs-based questioning to identify suitable products, deepen customer relationships, and refer customers to business partners.
• Assist with basic deposit account openings and maintenance requests under the monitoring and coaching of a senior-level employee.
• Develop sales and product knowledge to achieve personal and team goals, and track sales and opportunities in customer information software.
• Participate in onsite customer visits to promote the Employee Perks at Work Program and Merchant Services.
• Conduct outbound teleconsulting to promote and expand current client relationships.
• Participate in weekly huddles and one-on-one coaching sessions.
• Provide relief or backup teller support at other Midland States Bank locations.
• Complete assigned learning activities on time.
• Demonstrate and model Midland States Bank core values.
• Participate in bank-sponsored community activities and initiatives.
• Travel occasionally for training and team meetings, and travel periodically to locations within the market as needed.
• Maintain compliance with applicable regulations, including the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare and well-being benefits.
• Paid family leave.
• Generous paid time off.
• Banking perks.
• Employee Stock Purchase Plan.
• 401(k) plan with company match.
• May include the opportunity to participate in a Non-Qualified Deferred Compensation plan.
• Short-term incentives such as bonus and/or commission; may include long-term incentives such as stock awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed