Universal Banker

Centier Bank•Portage, IN

1d•$19•Onsite

About The Position

The Universal Banker (Bank Teller) is a front-line client ambassador who is cross-trained to provide a remarkable client experience. The role requires understanding clients’ transaction needs, communicating available options, educating clients, retaining and deepening relationships, and recommending relevant bank products and services. The Universal Banker participates in branch operations, including account opening and management, financial service needs, and account maintenance. The position completes client transactions promptly and efficiently, maintains accurate records, and handles assigned funds carefully. It also participates in the branch’s servant sales process and helps implement sales tactics to support clients’ financial needs. The opening is at the Portage Strack and Van Til location. Branch hours are Monday–Friday, 10 a.m.–6 p.m., and Saturday, 10 a.m.–2 p.m. Evening work, some weekends, and work at other branches may be needed.

Requirements

High school diploma or equivalent.
High attention to detail and accuracy.
Ability to work well with others and in a team environment.
Ability to listen to clients, work through their problems, consider options, and recommend and implement solutions.
Consultative skills to identify client financial needs and recommend solutions.
Ability to adopt new technology, system conversions, and software rollouts.
Ability to make texture judgments when verifying currency authenticity.
Working knowledge of PC software, including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and other bank-approved software systems.

Nice To Haves

Banking experience is a plus but is not required.
At least six months of customer service or cash-handling experience is desirable.

Responsibilities

Provide friendly, positive, professional service and complete client-requested services.
Build rapport with clients, identify their needs, recommend and explain solutions, respond to objections, and ask for their business.
Understand, promote, and advise clients about the bank’s products, services, and digital delivery channels.
Perform teller transactions, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within applicable limits, issuing money orders and official checks, and redeeming savings bonds.
Count the cash drawer daily, maintain an accurate balance, and investigate discrepancies.
Follow BSA/AML/OFAC rules and report suspicious activity or clients to management or the Security Department.
Protect the confidentiality of client business and maintain a position of trust and responsibility.
Resolve client problems and complaints promptly and efficiently.
Assist with currency shipments, drop-off and night-drop deposits, cash machines, the branch ATM, and the branch vault.
Help associates balance drawers and locate errors.
Complete client onboarding and make outbound follow-up calls regarding client conversations and sales opportunities.
Work toward individual, branch, and organizational goals and communicate progress to the manager.
Maintain current knowledge of the bank’s products and services and request additional development support as needed.
Represent Centier professionally through community involvement, external initiatives, and volunteerism, and log volunteer hours in the volunteer system.
Participate in personal development, online learning, and internal or external training.
Refer clients to specialists in other lines of business when appropriate.
Perform PA’s, aisle time, and other promotional activities, if applicable.
Maintain professional appearance and conduct, an orderly work area and branch, and compliance with the Dress Code and Clean Desk policies.
Follow Centier’s Mission, Essentials of Excellence, and Values in all interactions.
Mentor fellow associates on tasks and assignments.
Work evenings, some weekends, and at other branches as needed.
Proofread and verify written materials; enter and retrieve data, sort documents, and follow established systems and instructions.
Work collaboratively, listen to understand client problems, consider options, and recommend and implement solutions.
Identify clients’ financial needs and recommend appropriate solutions.
Adopt new technology, system conversions, and software rollouts.
Interact with business partners, including Investment Services, Mortgage, and Business Banking sales professionals.
Train and onboard new associates as a Branch Teller Mentor.
Interview clients at the new accounts desk, assess their needs, and manage personal and business account openings from start to finish.