Universal Banker

Affinity Federal Credit Union•Edison, NJ

17d•$57,000 - $60,000•Onsite

About The Position

Affinity Federal Credit Union is seeking an experienced, results-oriented, service-focused Universal Banker for its branch location in Edison, New Jersey. The role delivers an exceptional member experience, builds and deepens relationships, and helps consumer and small-business members succeed financially. The successful candidate engages members in conversation, asks questions to understand their priorities, and recommends products, services, and digital options that meet their needs and make banking easier while supporting their financial well-being. The position includes opening new accounts, enrolling new members in digital solutions during initial consultations, processing applications, resolving complex member issues, and following up to confirm satisfaction and support members’ financial well-being. The candidate should be technologically savvy, particularly with self-service options, stay current with evolving consumer needs and trends, adapt to new or non-traditional environments, and demonstrate commitment to the community, member engagement, and Affinity’s corporate objectives.

Requirements

3–5 years of banking experience in a platform role.
Excellent communication and interpersonal skills.
Previous sales experience.

Nice To Haves

Prior CRM experience, preferably Salesforce.
Spanish-speaking bilingual ability.

Responsibilities

Deliver an exceptional experience to members.
Build and deepen relationships with consumer and small-business members.
Engage members in conversation and ask questions to understand their priorities and financial needs.
Recommend products, services, and digital options that align with members’ needs.
Open new accounts and enroll new members in digital solutions during initial consultations.
Process applications.
Resolve complex member issues.
Follow up with members to ensure satisfaction and support their financial well-being.
Keep abreast of evolving consumer needs and trends, especially regarding self-service options.
Support community engagement, increased member engagement, and Affinity’s corporate objectives.