Universal Banker

Glacier Bancorp, Inc.•Poncha Springs, CO

12d•Onsite

About The Position

The Universal Banker I delivers customer service and supports branch operations through frequent interaction with customers. The role includes onboarding new clients, maintaining existing relationships, opening and closing personal and business accounts, issuing certificates of deposit, ordering debit cards, answering account questions, completing entry-level account maintenance, and supporting teller functions. The banker processes customer transactions accurately and efficiently while complying with bank policies and procedures and promoting customer satisfaction. The position also supports general branch operations, regulatory training, security practices, and product and service promotion. The stated compensation is $22.83; compensation offers are considered individually and may take geographic location, experience, and education into account. The work is performed indoors in a climate-controlled shared work area with moderate noise. The role involves routine office-equipment and computer use, with computer work averaging 6–8 hours per day when necessary. It requires regular attendance and may require extended hours or off-site travel when requested by management. Physical activities include frequent sitting and repetitive hand use, occasional standing, walking, lifting or reaching, and potentially stooping, kneeling, and stair use in an emergency. Lifting requirements are medium work: up to 50 pounds occasionally, 25 pounds frequently, and 10 pounds constantly. Close visual acuity is required for detailed work and computer use.

Requirements

High school education or equivalent.
Able to multitask and prioritize job responsibilities.
Understand and support the Bank’s customer-service philosophy.
Excellent written and oral communication skills.
Detail-oriented and able to work accurately and efficiently.
Working knowledge of PC use and Microsoft Office, including Word, Excel, and Outlook.
Ability to maintain a high volume of quality work while ensuring confidentiality.
Able to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Able to meet the stated physical demands, including medium lifting requirements and close visual acuity.
Capable of regular, reliable, and timely attendance.
Legally authorized to work in the United States; the company does not sponsor work visas.

Nice To Haves

At least 6 months of banking experience is preferred.

Responsibilities

Open and close checking, savings, CD, IRA, and HSA accounts, and handle debit cards.
Reset online banking users and resolve customer account issues and questions.
Provide basic problem-solving assistance.
Process wire transfers, check orders, address changes, and telephone-number changes.
Assist with temporary debit card increases, PIN changes and resets, travel notifications, fraud, compromised cards, disputes, and Instant Issue debit cards.
Answer phones, distribute mail, scan documents, and greet and direct customers.
Perform notary functions.
Complete required regulatory and Oncourse training within assigned time frames.
Comply with bank policies and applicable laws and regulations.
Provide customer service while promoting bank products and services.
Process deposits, loan payments, and safe deposit box rental payments.
Examine checks for endorsement and negotiability.
Process change orders, cashier’s checks, cash advances, and foreign items.
Scan and balance teller-capture transactions processed during the day.
Maintain approved cash-drawer limits and balance the drawer at the end of the shift.
Promote High-Performance Growth (Haberfeld) Checking accounts and the Tell-A-Friend program, and assist with branch and Big Day promotions.
Monitor security alerts to help protect the bank from losses.
Assist with dual-control vault balancing, mail deposits, and day-drop and night-drop processing.
Balance the coin machine and redeem US Savings Bonds.
Sell prepaid gift and travel cards, maintain their inventory logs, and assist with monthly audits.
Assist with incoming and outgoing shipments and follow opening and closing checklists.
Respond to customer telephone inquiries.
Complete monthly teller certification under dual control.
Order and submit foreign currency for customers.
Perform other related duties as assigned.