Universal Banker

Bank of Hope•Suwanee, GA

11d•$22 - $24

About The Position

The Universal Banker provides customer service and sales support at a bank branch. The role assists customers with inquiries and banking transactions, recommends products and services based on customer needs, and supports account servicing while following bank policies and regulatory requirements. The position also contributes to branch operations, customer education, team collaboration, and achievement of individual and branch sales goals.

Requirements

High school diploma.
Advanced written English and fluent verbal English.
Excellent verbal and written communication skills.
Strong organizational skills and willingness to adapt in a fast-paced environment.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong customer service skills and ability to build and maintain relationships.

Nice To Haves

Korean language skills.

Responsibilities

Provide a welcoming, professional customer experience; respond to inquiries and promptly resolve issues.
Build customer relationships by identifying needs and recommending appropriate banking products and services.
Promote accounts, loans, and other financial solutions to meet individual and branch sales goals.
Educate customers about digital banking options and self-service tools.
Maintain knowledge of products, services, and promotions to provide accurate information.
Process deposits, withdrawals, transfers, and payments accurately and efficiently.
Assist with account openings, updates, and closings in accordance with bank policies and procedures.
Identify opportunities to cross-sell or upsell products and services.
Maintain cash drawer accuracy and follow cash-handling procedures.
Follow bank policies, procedures, regulatory requirements, security protocols, and fraud-prevention practices.
Participate in operational tasks, including ATM balancing, night deposit processing, and maintaining branch supplies.
Monitor and escalate suspicious account activity or potential risks to management.
Maintain organized, accurate records for branch audits and operational reviews.
Collaborate with branch team members to support service delivery and branch goals.
Assist with training and mentoring new team members as directed by management.
Participate in branch meetings and training sessions to stay current on updates and best practices.