Universal Banker

Peoples Bank • Huntington, WV

4d • Onsite

About The Position

The Universal Banker provides excellent customer service in accordance with Peoples Bank policies and performs sales and service activities at branch locations. The role opens deposit accounts, handles customer service representative transactions, sells and cross-sells bank products and services, generates and executes consumer loans, and resolves customer service issues. The position contributes to banking center success by identifying opportunities for referrals and directing customers to appropriate resources or channels.

The role requires a reliable, professional, customer-focused associate who protects customer confidentiality, maintains accurate transaction balancing, follows security, risk-management, and compliance standards, and meets scheduled working hours and branch performance standards. The associate makes weekly sales calls to clients or prospects by phone or Zoom and records them in Salesforce. Travel may be required for training, meetings, or coverage at other branches.

Requirements

• High school diploma or GED.
• At least one year of work-related customer service experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, with ability to learn and navigate job-specific software.
• Knowledge of Windows and Microsoft Office, including Word and Excel.
• Excellent verbal and written communication skills, including ability to speak effectively before groups of customers or employees.
• Positive, professional attitude and proven ability to work as part of a team.
• Self-motivation, assertiveness, and ability to perform in a sales environment and interact professionally with customers and coworkers.
• Ability to maintain confidentiality and trustworthy behavior.
• Ability to pass background and credit standards required to hold NMLS credentials.
• Ability to travel for internal education and meetings, sometimes requiring an overnight stay, and to fill in at other branches as needed.
• Ability to stand consistently; bend or squat as needed based on branch setup; and consistently lift up to 25 pounds.

Responsibilities

• Deliver friendly, timely, and responsive customer service, including follow-up on customer issues and resolutions.
• Develop and retain the customer base, identify customer needs, and refer customers to appropriate business partners or channels.
• Open deposit accounts and process customer service transactions, including receiving and verifying checks and cash for deposit.
• Generate and execute consumer loans, lines of credit, and deposit products; maintain knowledge of lending products and bank services.
• Meet or exceed sales referral goals and make weekly sales calls to clients or prospects by phone or Zoom, recording calls in Salesforce.
• Maintain accurate balancing and error records, investigate and correct outages, and seek assistance with more difficult errors.
• Process complex, multi-step transactions and research customer issues to identify solutions and helpful organizational resources.
• Protect confidential customer information and follow operational standards for security, risk management, compliance, and bank policies.
• Complete required training on bank and branch policies and procedures.
• Interpret account, safety, operating, maintenance, and consumer loan documents and procedure manuals; evaluate data for lending ratios and product opportunities.
• Meet manager-designated working hours and Retail Branch Standards, including dress code.
• Perform special projects as assigned and travel for internal education, meetings, and coverage at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED