Universal Banker
About The Position
The Universal Banker performs the responsibilities of both a Teller and a Personal Banking Representative. The role delivers an exceptional customer experience, processes transactions, opens and maintains accounts, and proactively develops, retains, and expands customer relationships. The Universal Banker promotes Beacon Bank products and services, supports customer engagement with digital banking, and follows bank policies, procedures, and regulatory requirements. The position is in the Retail Banking division, within the Various – Branch Network department, and reports to the Financial Center Manager. It is located at 183 Quaker Rd, Queensbury, NY. The position is non-exempt, Grade 5, with a pay range of $20.00–$27.13. Compensation within that range depends on factors including skills, relevant experience, and work location.
Requirements
- High school diploma or equivalent.
- Prior teller or sales experience in a goal-oriented environment.
- Cash-handling and customer service experience.
- Knowledge of bank products, services, and operating procedures.
- Excellent oral and written communication skills.
- Strong organization, attention to detail, and time-management skills.
- Basic computer skills and familiarity with Microsoft Word, Excel, and Outlook.
- Ability to work flexible hours, including Saturdays, and travel to nearby offices as required.
- Superior customer service and sales skills, with strong communication and interpersonal abilities.
- Ability to identify customer needs and make appropriate recommendations.
- Ability to prioritize workflow, multitask, meet deadlines, analyze situations, and solve complex issues.
- Enthusiastic, goal-oriented, and customer-focused approach.
Nice To Haves
- Associate’s degree or banking courses.
Responsibilities
- Provide an outstanding customer experience at all points of contact.
- Build, retain, and expand customer relationships by identifying needs and recommending appropriate products and services.
- Educate and assist customers with digital banking services and convenient banking options.
- Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
- Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
- Offer a range of financial products and services, including referrals to business partners, and contribute to individual incentive and overall branch goals.
- Maintain basic knowledge of lending products and actively participate in branch initiatives.
- Process deposits, withdrawals, check cashing, loan payments, and other financial transactions.
- Maintain and balance a cash drawer daily, handling cash accurately, promptly, and in an organized manner.
- Assist with daily branch responsibilities, including balancing and timely delivery of work to appropriate departments.
- Provide backup support to Teller Supervisors and participate in branch meetings.
- Accurately complete account openings and maintenance requests.
- Follow bank policies and procedures, protect bank assets and confidential customer information, and adhere to Customer Information Practices.
- Comply with banking regulations and requirements, including BSA/AML.
- Follow procedures that deter robbery and fraud.
- Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
