Universal Banker

TRUSTBANK•Tuscola, IL

12d•$17 - $20•Onsite

About The Position

The Universal Banker performs a full range of banking services for individual customers and commercial clients while providing general internal support. The role greets customers and directs them to the appropriate department or person; provides new-account and teller services; cross-sells bank products and services; and supports other branch needs. The banker communicates effectively with current and prospective customers and maintains a professional image for TrustBank by providing exceptional customer service. This full-time position is based at the Tuscola location and works 37–40 hours per week. The employee must remain flexible to scheduling needs during the location’s business hours. Some work is repetitive and involves dealing with the public. The work environment has a usually moderate noise level. Duties may require standing, walking, using and feeling objects, tools, or controls, reaching, and talking or hearing. The employee must be able to lift 25 pounds and have close, distance, peripheral, and depth vision, as well as the ability to focus. The estimated pay is $17–$20 per hour, with eligibility for an annual discretionary bonus. Pay may vary based on qualifications, skills, and experience. TrustBank offers a 401(k) plan with a discretionary employer match in bank stock. The job description was updated July 13, 2026.

Requirements

High school education.
Ability to master on-the-job training requirements.
Ability to think proactively, learn compliance requirements and product knowledge, solve problems, and work collaboratively.
Ability to perform detailed work accurately.
Cash-handling skills.
Ability to use a computer for data entry and word processing, use Microsoft Office, and potentially work with Excel spreadsheets.
Ability to learn the bank’s data processing system.
Ability to use a personal computer, calculator, telephone, shredder, scanner/copier, and other general office equipment.
Ability to lift 25 pounds.

Nice To Haves

Prior retail banking experience.
Experience in sales, relationship management, and cross-selling.

Responsibilities

Open and close the bank when needed.
Remain flexible to scheduling needs during all Tuscola location business hours.
Ensure customers receive prompt and courteous service.
Answer phone inquiries.
Balance drawer cash and vault cash.
Run teller transactions accurately and efficiently.
Process night-drop deposits.
Approve checks within limits.
Assist customers in resolving account-related problems.
Establish proper identification of new customers, obtain credit reports to determine account acceptance, and determine product suitability for customer needs.
Assist customers with opening new accounts.
Provide appropriate loan applications.
Cross-sell products to customers.
Issue and redeem certificates of deposit.
Follow compliance guidelines when opening and closing accounts.
Order ATM/debit cards, update information, and activate cards.
Process check orders and reorders for personal and business customers.
Order and stock adequate supplies.
Attend bank meetings and educational seminars as required.
Maintain over-and-short reports and transaction reports.
Ship and order currency and coin from the Federal Reserve.
Scan and balance transactions in the proof program.
Promote TrustBank’s values and service standards.
Assist with monthly reports.
Represent TrustBank at community functions.
Provide support to the Branch Manager and Market President.
Perform other duties as assigned.