Universal Banker

Y-12 Career • Middlesboro, KY

47d

About The Position

Build Relationships. Make an Impact. Not every member visits a branch for the same reason. Sometimes they're opening their first account. Sometimes they're applying for a loan. Sometimes they're looking for answers, guidance, or someone who can help. As our Member Experience Consultant (MXC), you'll build relationships, solve problems, and help members feel confident about their financial decisions. Through every interaction, you'll help make banking easier, more personal, and more helpful for the people we serve. Some people process transactions. Others create experiences that keep members coming back. The work isn't always simple. Every member's situation is different. But helping someone feel more confident about their financial future is work that matters.

Requirements

• Enjoy helping people and finding solutions.
• Communicate clearly, build trust naturally, and genuinely enjoy connecting with others.
• Believe great service is about understanding a person's needs, not just completing a transaction.

Responsibilities

• Build relationships with members and help them navigate their financial needs.
• Open accounts, process transactions, and assist with a variety of service requests.
• Identify opportunities to connect members with products and services that may improve their financial well-being.
• Resolve problems, answer questions, and take ownership of helping members find solutions.
• Deliver service that is professional, accurate, and genuinely helpful.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed