Universal Banker

Red River Bank•Lafayette, LA

About The Position

Provides personalized banking services to financial institution customers by performing the duties of a Teller and Personal Banker. The role evaluates customer needs, supports account opening and ongoing account relationships, responds to account inquiries, and promotes appropriate financial products and services. It also performs teller transactions, provides excellent customer service, follows banking regulations and bank policies, and completes required training.

Requirements

High school diploma or GED.
A minimum of five years of banking experience and/or training, or an equivalent combination of education and experience.
Excellent computer skills.
Demonstrated attention to detail, accuracy, and thoroughness.
Excellent customer service skills and the ability to respond promptly to customer needs.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Ability to build knowledge and skills continuously.
Ability to manage difficult or emotional customer situations and maintain confidentiality.
Clear and persuasive communication in positive or negative situations.
Sound judgment, timely decision-making, and the ability to prioritize and plan work efficiently.
Ability to observe safety and security procedures.
Ability to perform the essential duties, with reasonable accommodations where applicable.

Responsibilities

Evaluate the needs of potential customers and offer appropriate financial products and services.
Prepare and compile new customer applications and information to open accounts, ensuring all account documentation is complete.
Provide ongoing relationship servicing to current customers to maintain goodwill and gain additional business.
Inform and advise customers about the status or enhancements of current account productivity, and suggest resolutions for account disputes and other account activity.
Respond to customer inquiries and requests regarding accounts.
Coordinate with and assist back-office personnel in resolving credit problems, delinquent payment issues, and related matters.
Promote and cross-sell establishment products and services according to customer requirements.
Assist with activities needed to help the branch meet customer needs efficiently and generate new business to support profitability goals.
Perform paying and receiving transactions satisfactorily and efficiently.
Meet monthly teller balancing standards stated in the Teller Over & Short Policy.
Deliver excellent service to all customers and perform additional banking center duties as needed to support coworkers.
Receive checks and cash for deposit, verify amounts, and examine checks for endorsements.
Cash checks and pay out money after verifying signatures and customer balances.
Enter customer transactions into the computer and issue computer-generated receipts.
Place holds on accounts for uncollected funds.
Explain, promote, or sell products or services.
Remove deposits from automated teller machines and night depositories, and count and balance cash.
Comply with applicable banking regulations, including the Bank Secrecy Act, and follow Red River Bank policies and procedures.
Attend or complete all required training.