Universal Banker

Bluestone Bank•Norton, MA

11d

About The Position

Bluestone Bank is hiring a Universal Banker to provide retail banking services and products and build meaningful relationships with customers. The role involves helping customers understand their financial needs, resolving issues, processing teller transactions, and recommending and opening appropriate banking products and services. The bank provides training and opportunities to advance through Universal Banker levels, including to Senior Universal Banker. Saturday morning availability is required, and the employee may provide coverage at any required branch location.

Requirements

Six months or more of customer service experience.
High school diploma or equivalent.
Strong customer service and excellent communication skills.
Ability to quickly learn and properly use various software programs.
Availability to work Saturday mornings.

Nice To Haves

Bilingual in Spanish or Portuguese.

Responsibilities

Lead and participate in prompt, courteous customer service while following service expectations.
Develop proficiency in the Bank’s systems to effectively serve customers.
Research and resolve customer inquiries and problems.
Follow compliance regulations and operational policies and procedures.
Cross-sell Bank products and services to meet customer needs.
Process financial transactions accurately and on time, balancing within percentage guidelines.
Assist with day-to-day branch operations.
Provide coverage at any required location.
Perform additional duties as requested.

Benefits

Competitive salary with performance-based incentives.
Comprehensive medical coverage with deductible reimbursement.
Dental coverage.
Vision coverage.
Employer matching 401(k) plan.
Training and professional development opportunities, including tuition reimbursement.
Paid time off.
Paid volunteer hours.
11 paid holidays.

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