Universal Banker

Beacon Bank•Westfield, MA

11d•$20 - $27•Onsite

About The Position

The Universal Banker performs the responsibilities of both a Teller and a Personal Banking Representative. The role delivers an exceptional customer experience, processes transactions, opens new accounts, and proactively develops, retains, and expands customer relationships. The Universal Banker promotes Beacon Bank products and services, supports digital banking engagement, and follows bank policies, procedures, and regulatory requirements. This position is in the Retail Banking division and supports the branch network. It reports to the Branch Manager and is located in Westfield, Massachusetts. The position is non-exempt and non-officer, Grade 5, with a stated salary range of $20.00–$27.13. Actual compensation depends on factors including skills, relevant experience, and work location.

Requirements

High school diploma or equivalent required.
Prior teller or sales experience in a goal-oriented environment.
Proven cash-handling and customer-service experience.
Knowledge of bank products, services, and operating procedures.
Excellent oral and written communication skills.
Detail-oriented, with strong organizational and time-management skills.
Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
Superior customer-service and sales skills.
Strong communication and interpersonal skills.
Ability to identify customer needs and make appropriate recommendations.
Ability to prioritize workflow, multitask, and meet deadlines.
Enthusiastic, goal-oriented, and customer-focused approach.
Ability to analyze situations and solve complex issues.
Ability to work flexible hours, including Saturdays, and travel to nearby offices as required.
Demonstrate teamwork, adaptability, accountability, and leadership in alignment with the bank’s core values.

Nice To Haves

Associate’s degree or banking courses.

Responsibilities

Provide an outstanding customer experience at all points of contact.
Build, retain, and expand customer relationships by identifying needs and recommending suitable products and services.
Educate and assist clients with digital banking services and recommend convenient banking options.
Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
Offer a range of financial products and services, including referrals to business partners, and maintain basic knowledge of lending products.
Meet or exceed individual incentive goals and contribute to branch goals.
Process deposits, withdrawals, check cashing, loan payments, and other financial transactions.
Maintain and balance a cash drawer daily within guidelines, handling cash accurately and efficiently.
Assist with daily branch responsibilities, including balancing and delivering work to appropriate departments on time.
Provide backup support to Teller Supervisors and participate in branch meetings.
Perform account opening procedures and maintenance requests accurately.
Follow bank policies and procedures, protect bank assets and customer information, and comply with Customer Information Practices.
Ensure compliance with banking regulations, policies, and procedures, including BSA/AML requirements.
Follow procedures that deter robbery and fraud.