Universal Banker

Performance Bankers • Hastings, MN

5d • Onsite

About The Position

The Universal Banker is responsible for ensuring customer satisfaction by identifying opportunities and offering products and services that meet customers’ needs. The role supports revenue, deposit growth, sales, and customer satisfaction while helping minimize operational losses. The Universal Banker handles a variety of banking duties, including teller transactions, opening new accounts, and assisting with loan processing. This is an onsite position at the Hastings branch.

Requirements

• Understanding of banking regulations; training is provided.
• Must pass a pre-employment screening that includes a credit history and criminal record check.

Nice To Haves

• 6–12 months of banking experience is preferred but not required.
• Experience with electronic banking is desired.

Responsibilities

• Assist customers with teller transactions, including cashing checks, accepting deposits and loan payments, and processing withdrawals.
• Help customers with topics such as electronic banking and account updates.
• Provide guidance on new accounts, ACH, wire transfers, and other banking areas.
• Maintain current knowledge of banking regulations and help ensure compliance with applicable laws.
• Address escalated customer inquiries using critical thinking and established policies.
• Engage with the local community, cross-sell products and services, and generate new business, with a focus on deposit growth.
• Use leadership skills to bring bank staff together to execute the strategic plan.
• Work collaboratively and assist with a variety of tasks as needed.
• Understand banking technology and software used by bank staff.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation, sick, and holiday time
• Competitive 6% 401(k) match

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed