Universal Banker

Beginnings Credit Union•Waterloo, NY

About The Position

Beginnings Credit Union is seeking a Universal Banker to support its member experience team. The position provides service to members, prospective members, and coworkers in person, by phone, and through email. The Universal Banker works in a branch setting, offers technology solutions, and helps members use technology to meet their financial needs. Consumer loan sales experience is preferred, including experience with credit cards, personal loans, lines of credit, and home equity products. The role also supports sales goals, marketing initiatives, community outreach, and a positive team environment.

Requirements

High school education or equivalent.
Notary license.
Proven technology abilities with smartphones, tablets, and innovative teller machines.
Ability to engage members and prospective members in sales conversations.
Excellent verbal and written communication skills.
Applicants must be authorized to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

One to two years of experience working at a financial institution.
Prior customer service experience.
Consumer loan sales experience, including products such as credit cards, personal loans, lines of credit, and home equity products.

Responsibilities

Address members’ financial needs related to products, services, technology, transactions, and education.
Use sales techniques to onboard prospective members, identify financial needs, and recommend appropriate products, services, and delivery channels, including deposit accounts, loans, and credit cards.
Encourage members to use self-service solutions.
Complete member requests accurately and courteously, including account openings, servicing requests, and transactions.
Learn Beginnings products and services to create cross-selling opportunities related to business lending, consumer lending, and wealth management.
Follow Beginnings policies, procedures, and training to meet regulatory, operational, and security requirements.
Service members through computers, smartphones, tablets, email, instant messaging, and video conferencing, and perform transactions using teller cash recyclers or similar branch cash machines.
Participate in the Sales Incentive Program and contribute to team and organizational sales goals.
Consistently meet or exceed individual and branch goals.
Support marketing programs and initiatives, which may include hosting branch events and educational marketing programs.
Participate in community activities that may generate prospective member leads.
Contribute to a positive team environment by being responsive, respectful, and supportive of coworkers.
Perform other duties as assigned.