Universal Banker

Wings Credit Union•Edina, MN

6d•$22 - $24

About The Position

Universal Bankers serve as the welcoming face of the branch and a trusted partner to credit union members. They create personalized service experiences, support everyday banking needs, understand members’ goals, and recommend products and services that support financial well-being. The role includes assisting with consumer lending, account opening, digital banking, and problem resolution while contributing to a collaborative branch culture. Ongoing training and development support skill growth and career progression into licensed roles, digital banking, wealth management, and leadership. The position is full-time and scheduled Monday through Friday from 8:45 a.m. to 5:15 p.m., with every other Saturday from 8:45 a.m. to 1:15 p.m. Saturday hours are paid at time and a half. The position is incentive eligible and includes an annual target bonus.

Requirements

High school diploma required.
Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining quality of service.
Excellent member service skills and a member-focused mindset.
Ability to work as part of a cohesive team and interact positively with other employees.
Proficiency with Microsoft Office products and general office equipment.
Comfort and confidence using self-service technology.
Good organizational skills, attention to detail, and a strong emphasis on accuracy and integrity.
Ability to maintain composure and problem-solve with a positive, solutions-oriented mindset.
Excellent verbal and non-verbal communication skills.
Must obtain or possess a Mortgage Loan Originator (MLO) unique qualifier (NMLS registration number) and successfully complete all MLO Registry requirements, including background and credit checks, fingerprinting, and other requirements under the S.A.F.E. Act.
Notary license required upon hire.
Must be bondable.

Nice To Haves

Some college.
Proven sales skills.
One year of member service or retail banking experience.
Cash handling experience.
Knowledge of banking and/or credit union regulations.
Experience recommending products and plans to improve a member’s financial position.
Customer service or sales experience.

Responsibilities

Create exceptional member experiences through warm, personalized service.
Support members with everyday banking needs and financial solutions.
Consult with members to understand their goals and offer products that support their financial well-being.
Assist with consumer lending, account opening, digital banking, and problem resolution.
Contribute to a positive, team-oriented branch culture.
Participate in ongoing training and development to grow skills.