Universal Banker

Farmers National Bank of Canfield•Wooster, OH

About The Position

The Universal Banker opens, maintains, and closes bank accounts; processes teller transactions; generates referrals and sales opportunities; and provides excellent customer service. The position also supports and coaches tellers on sales and referral techniques, assists with branch operations, and helps ensure compliance with bank policies and procedures. The role requires handling teller and vault cash, maintaining secure records and negotiable instruments, supporting safe deposit box services, and following dual-control and branch security procedures. The Universal Banker works with the branch manager on sales and service operations, communicates policy and product updates to staff, resolves client and employee issues, and completes required operational duties and training, including BSA and Anti-Money Laundering training. Regular, predictable attendance is an essential requirement.

Requirements

High school diploma or GED.
At least one year of retail banking experience, including cash handling.
Above-average teller ability, including accepting and giving instructions, reasoning, problem-solving, and willingness to oversee and assist others.
Ability to prepare a cash order or manifest.

Nice To Haves

Previous supervisory experience is highly preferred.
Previous sales experience is highly preferred.

Responsibilities

Run a teller cash drawer to meet daily branch staffing needs.
Sign official checks up to $50,000 and complete teller overrides.
Process transactions involving savings, checking, and holiday savings accounts, loan payments, safe deposit box rental payments, tax deposits, and withdrawals.
Accept checks for cashing according to bank procedures; sell money orders and official checks and collect applicable fees.
Ensure tellers balance daily, help locate differences, and ensure differences are initialed and reported to the manager when required.
Promote a work environment conducive to customer service and teamwork, and maintain a professional teller area and appearance in accordance with bank policies.
Handle vault cash under dual control, including vault transactions, cash orders and shipments, audits, and currency strapping and dating.
Secure negotiable instruments, safe deposit box records, and confidential records; assist customers with safe deposit box rentals according to the bank manual.
Ensure staff understand and follow dual-control procedures.
Open and close the branch following security procedures.
Maintain knowledge of daily branch, vault, and ATM operations.
Meet individual daily sales referral goals and assist or coach tellers toward their goals.
Coordinate with the branch manager on sales and service operations.
Communicate policy and procedure changes and product knowledge to staff.
Use sound judgment to resolve client and employee issues.
Maintain knowledge of bank products and services and identify cross-selling opportunities.
Make outbound sales calls to current and prospective clients.
Open new accounts, complete account maintenance, cross-sell products, and discuss available services.
Prepare new account documents accurately and promptly.
Serve as a notary if properly credentialed.
Complete weekly, monthly, and quarterly operational duties in accordance with bank policy.
Complete mandatory and elective training, including BSA and Anti-Money Laundering procedures, and comply with applicable rules and regulations.
Maintain regular, predictable attendance.
Complete other duties as assigned.