Universal Banker - Phillips County

Partners Bank • Helena-West Helena, AR

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About The Position

Partners Bank is hiring a Universal Banker for Phillips County. The role is a seasoned financial professional position with a broad and flexible set of banking responsibilities, encompassing the duties of an ASR, Loan Assistant, and Branch Lead as circumstances require. It combines customer service with transactional banking functions.

The Universal Banker provides customer assistance, resolves account and transaction issues, processes retail and commercial deposits and other daily transactions, and handles cash drawer and currency supply management. The position requires a high school diploma or GED and at least three years of related experience or training, or an equivalent combination of education and experience. An associate degree in a related field is preferred.

Requirements

• High school diploma or equivalent GED.
• At least three years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Associate degree in a related field.

Responsibilities

• Provide superior customer service by answering customer questions, investigating and correcting errors, and resolving problems or other issues.
• Provide solutions to meet customers’ needs.
• Accept and process retail and commercial checking and savings deposits, including night deposits, verify deposit documents, and issue receipts.
• Confirm that transaction documents are properly authorized, in proper form, and within authorized limits.
• Make decisions about questionable items presented for cashing, including placing holds on accounts to identify uncollected funds.
• Prepare daily totals and corresponding tickets for batch transactions, such as ATM settlement, cash advances, money orders, and TT&L payments.
• Assemble and prepare transactions for delivery to the Deposit Operations Department according to the established schedule.
• Balance transactions and verify cash totals.
• Monitor and maintain an adequate supply of currency and coins; balance the cash drawer according to the established schedule and performance standards.
• Sell excess coin and currency to the vault or buy coin and currency to maintain an adequate drawer supply.

Benefits

• Competitive compensation
• Health plans
• 401(k)
• Paid vacations and holidays
• Inclusive and welcoming culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED