Universal Banker

FIRST BANKERS TRUST GROUP • Quincy, IL

83d • $16 - $20 • Onsite

About The Position

First Bankers Trust Company is seeking a friendly, dependable, customer-focused Part-Time Universal Banker. The Universal Banker serves as a single point of contact for customers by identifying their needs, building relationships, and fulfilling sales, service, and referral needs. Responsibilities range from minimal cash handling and basic transactions to product and service sales and referrals to other lines of business. The role works closely with retail, operations, and lending staff.

The position is based in a professional office setting and may occasionally require travel to different branches to support retail needs. The role participates in branch and bank-wide meetings and community or outside sales events. Part-time employees can access paid vacation time, career development and learning opportunities, special interest groups and an Employee Resource Group, an online library of more than 6,000 personal and professional development courses hosted by Udemy Business, and the company-wide employee wellness program.

Requirements

• High school education level is listed; an associate degree is preferred but not required.
• Demonstrated aptitude for mathematical and/or financial transactions.
• Ability to execute day-to-day work under general supervision.
• Strong customer service skills and a customer-oriented approach.
• Ability to thrive in a fast-paced environment and multitask daily duties.
• Ability to address basic work-related or technical issues and refer more complex issues to higher-level staff.
• Strong written and verbal communication skills.
• Strong teamwork and collaboration skills, including working in diverse teams and maintaining positive working relationships.
• Flexibility and adaptability.
• Ability to use banking software and common office applications, including Word, Excel, Outlook, and related applications, and willingness to learn new technologies.
• Strong problem-solving skills.
• Ability to meet the physical demands of the role, including standing, moving, using hands, reaching, speaking, and hearing; occasionally sitting, stooping, lifting, kneeling, or crouching; and occasionally lifting or moving up to 25 pounds.

Nice To Haves

• Associate degree (preferred but not required).
• Exposure to the banking industry (preferred but not required).

Responsibilities

• Welcome and represent the bank to current and potential customers and vendors in a professional, inviting manner.
• Identify customer needs and explain bank products and services as solutions, ensuring customers understand the offerings.
• Execute customer banking transactions, including deposits, withdrawals, and check cashing, and complete retail support activities such as processing coin and handling safe deposit box requests.
• Maintain appropriate cash levels and keep cash secure; balance the drawer, vault, and ATM, including buying and selling currency, and report variations according to bank policy.
• Open and close checking and business accounts, certificates of deposit, IRAs, and HSAs, and process related product and service transactions.
• Establish files and records for personal and business account products and services, including online and mobile banking, cash management, payroll, ACH, fraud protection, and merchant capture services.
• At smaller branches, manage, balance, and maintain the vault and ensure branch cash needs are met.
• Support efficient branch service operations and follow policies and procedures.
• Prepare miscellaneous reports and paperwork and conduct audits as needed.
• Occasionally travel to other branches to support retail needs as requested.
• Attend branch meetings and scheduled bank-wide meetings.
• Participate in community and outside sales events to support the branch or market.
• Perform other duties as requested or assigned.

Benefits

• Paid vacation time.
• Career development and opportunities to learn new things daily.
• Opportunities to participate in special interest groups, such as Toastmasters or Young Professionals, or an Employee Resource Group.
• Access to an online library of more than 6,000 personal and professional development courses hosted by Udemy Business.
• Participation in the company-wide employee wellness program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED