Universal Banker

FIRST BANKERS TRUST GROUP • Quincy, IL

76d • $16 - $20 • Onsite

About The Position

The Universal Banker serves as a single point of contact for customers, identifying their needs, building relationships, and fulfilling sales, service, and referral needs. The role ranges from handling basic banking transactions to selling products and services and referring customers to other lines of business. It works closely with retail, operations, and lending staff.

Requirements

• High school education; an associate degree is preferred but not required.
• Exposure to the banking industry is preferred but not required.
• Aptitude for mathematical and/or financial transactions.
• Ability to execute day-to-day work under general supervision.
• Strong customer service skills and a customer-oriented approach.
• Ability to thrive in a fast-paced environment and multitask.
• Ability to address basic work-related or technical issues and refer more complex issues to higher-level staff.
• Strong written and verbal communication skills.
• Strong teamwork and collaboration skills, including the ability to work in diverse teams and maintain positive working relationships.
• Flexibility and adaptability.
• Ability to use banking software and common office applications, including Word, Excel, and Outlook, and willingness to learn new technologies.
• Strong problem-solving skills.

Nice To Haves

• Associate degree.
• Exposure to the banking industry.

Responsibilities

• Welcome and represent the bank professionally to current and potential customers and vendors.
• Identify customer needs and explain appropriate bank products and services so customers understand the offerings.
• Execute banking transactions, including deposits, withdrawals, and check cashing, and provide retail support such as processing coin and handling safe deposit box requests.
• Maintain secure cash levels; balance the drawer, vault, and ATM; and report variations according to bank policy.
• Open and close personal and business accounts and execute related transactions for checking accounts, certificates of deposit, IRAs, and HSAs.
• Establish files and records for personal and business products and services, including online and mobile banking, cash management, payroll, ACH, fraud protection, and merchant capture services.
• At small branches, manage and balance the vault and maintain branch cash needs.
• Support efficient branch operations and follow policies and procedures.
• Prepare reports and paperwork and conduct audits as needed.
• Travel occasionally to other branches to support retail needs as requested.
• Attend branch and bank-wide meetings.
• Participate in community and outside sales events to support the branch or market.
• Perform other duties as requested or assigned.

Benefits

• Comprehensive full benefits package, including medical insurance, HSA with investment options, dental and vision insurance, life insurance, 401(k) with match, and profit sharing.
• Vacation and paid time off reflective of experience.
• 12 hours of volunteering time off per year.
• Access to more than 6,000 personal and professional development courses through Udemy Business.
• Company-wide employee wellness incentive program, with the ability to earn a discount on the next year's premiums.
• Career development opportunities, broad exposure, and ongoing learning.
• Opportunities to participate in special interest groups and Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED