Universal Banker

Midland States Bank • Columbia, IL

13d • $19 - $22

About The Position

The Universal Banker Trainee delivers customer service to current and prospective customers, communicates effectively, and develops knowledge of the bank’s products and services. The role includes identifying customer needs, making appropriate product and service recommendations, and referring customers to business partners. Employees remain in the trainee position until they demonstrate the ability to match customers with appropriate products and services through needs-based questioning and regularly meet or exceed goals established by the Banking Center Manager.

The position handles deposits, check cashing, cash verification, transaction entry, receipts, and cash-drawer balancing; assists with basic account openings and maintenance under senior employee monitoring and coaching; and develops sales and product knowledge to meet individual and team goals. Other activities include customer outreach, onsite visits, training, coaching, community participation, backup teller coverage at other locations, and compliance with applicable regulations. Occasional travel for training and team meetings is required, with periodic travel within the market as needed. Work in a Midland office may be required to support collaboration and customers.

Requirements

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags weighing between 25 and 50 pounds.
• Ability to travel occasionally for training and team meetings and periodically to locations within the market as needed.

Nice To Haves

• Multilingual speakers are encouraged to apply.

Responsibilities

• Deliver excellent customer experiences to current and prospective customers.
• Receive cash and checks for deposit, verify amounts and endorsements, review checks for possible fraud, and apply holds as appropriate.
• Examine cash for counterfeit bills.
• Cash customer checks in accordance with bank policy; enter transactions into the computer system and issue receipts.
• Provide accurate customer service and balance the cash drawer throughout the day to reduce and eliminate teller differences.
• Use needs-based questioning to identify appropriate products and services, deepen customer relationships, and refer customers to business partners.
• Assist with basic deposit account openings and maintenance requests with monitoring and coaching from a senior-level employee.
• Develop sales and product knowledge to achieve personal and team goals, and track sales and opportunities in customer information software.
• Participate in onsite customer visits to promote the Employee Perks at Work Program and Merchant Services.
• Participate proactively in outbound teleconsulting to promote and expand current client relationships.
• Participate in weekly huddles and one-on-one coaching sessions.
• Provide relief and/or backup teller coverage at other Midland States Bank locations.
• Complete assigned learning activities on time.
• Demonstrate and model Midland States Bank core values.
• Participate in bank-sponsored community activities and initiatives.
• Travel occasionally for training and team meetings and periodically to locations within the market as needed.
• Maintain compliance with applicable regulations, including the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare and well-being benefits.
• Paid family leave.
• Generous paid time off.
• Banking perks.
• Employee Stock Purchase Plan.
• 401(k) plan with company match.
• May include eligibility to participate in the Non-Qualified Deferred Compensation plan.
• Short-term incentives such as bonus and/or commission; may include long-term incentives such as stock awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed