Universal Banker

TrustBank•Tuscola, IL

11d•Onsite

About The Position

The Universal Banker performs a full range of banking services for individual customers and commercial clients while providing general internal support. The role greets customers and directs them to the appropriate department or person, provides new-account and teller services, cross-sells bank products and services, and supports other branch needs. The Universal Banker communicates effectively with current and prospective customers and projects a professional image for TrustBank through exceptional customer service. This full-time position works 37–40 hours per week at the Tuscola location and reports to the Branch Manager. The work involves public interaction and some repetitive tasks in an environment with a usually moderate noise level. Duties may require standing, walking, using and reaching with the hands and arms, and talking or hearing; the employee must be able to lift 25 pounds. The role requires high school education and the ability to master on-the-job training. Prior retail banking experience is desired but not necessary.

Requirements

High school education and ability to master on-the-job training requirements.
Proactive thinking, ability to learn compliance requirements and product knowledge, problem-solving skills, and ability to work collaboratively.
Ability to perform detailed work accurately; cash-handling skills are essential.
Ability to use a computer for data entry and word processing, use MS Office, and potentially work with Excel spreadsheets.
Ability to learn the bank’s data-processing system.
Ability to use a personal computer, calculator, telephone, shredder, scanner/copier, and other general office equipment.
Ability to stand, walk, use hands, feel objects, tools or controls, reach with hands and arms, and talk or hear; ability to lift 25 pounds.
Ability to provide courteous and efficient service to the public.

Nice To Haves

Prior retail banking experience is desired but not necessary.
Experience in sales, relationship management, and cross-selling skills are desired.

Responsibilities

Open and close the bank when needed.
Remain flexible to scheduling needs during Tuscola location business hours.
Provide customers with prompt and courteous service and answer phone inquiries.
Balance drawer and vault cash; run teller transactions accurately and efficiently; process night-drop deposits; and approve checks within established limits.
Assist customers with account-related problems and opening new accounts.
Establish proper identification for new customers, obtain credit reports to determine account acceptance, and determine suitable products for customer needs.
Provide appropriate loan applications and cross-sell products to customers.
Issue and redeem certificates of deposit.
Follow compliance guidelines when opening and closing accounts.
Order ATM/debit cards, update related information, and activate cards.
Process customer check orders and reorders for personal and business purposes.
Order and stock adequate supplies.
Attend bank meetings and educational seminars as required.
Maintain over-and-short reports and transaction reports.
Ship and order currency and coin from the Federal Reserve.
Scan and balance transactions in the proof program.
Promote TrustBank’s values and service standards.
Assist with monthly reports.
Represent TrustBank at community functions.
Provide support to the Branch Manager and Market President.
Perform other duties as assigned.