Universal Banker

Central Bancompany•St. Louis, MO

11d•Onsite

About The Position

The Universal Banker delivers an exceptional customer experience by supporting teller transactions and personal banking services. Serving as a primary point of contact, the role handles day-to-day transactions, identifies customers’ financial needs, and recommends appropriate products and services. The position contributes to relationship building and branch growth by meeting referral goals. The Universal Banker conducts relationships and activities in accordance with bank policies, procedures, systems, the corporate code of conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations. Regular in-person attendance at the assigned branch is required.

Requirements

High school diploma or equivalent.
Strong customer service and relationship-building skills.
Ability to identify customer needs and recommend appropriate solutions.
Strong attention to detail and accuracy in transaction processing.
Proficiency in English, including reading, writing, speaking, and comprehension.
Ability to balance service and sales responsibilities in a fast-paced environment.
Sound judgment and ability to handle confidential information appropriately.
Ability to accurately identify, count, and handle U.S. currency and coin in accordance with established procedures.
Basic math and computer proficiency.
Ability to operate standard banking and office equipment.
Ability to meet referral performance expectations and goals.
Regular in-person attendance at the assigned branch location, along with reliable attendance and punctuality.

Nice To Haves

Prior banking, cash handling, or customer service experience.
Sales or referral experience.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments, while minimizing operational errors.
Open and maintain consumer accounts accurately and in compliance with applicable requirements.
Engage customers in conversations to identify financial needs and recommend appropriate products and services.
Participate in referral programs, meet established goals, and contribute to branch sales performance.
Maintain and balance the cash drawer in accordance with established limits and procedures.
Provide customer service in person and by phone, resolving issues professionally and with care.
Maintain working knowledge of bank products, services, and applicable regulations.
Follow established procedures to prevent fraud, identify suspicious activity, and comply with security protocols.
Comply with banking regulations, including Bank Secrecy Act requirements and information security standards.
Assume additional responsibilities, duties, or projects as they arise, and maintain reliable attendance and punctuality.