Universal Banker
About The Position
The Universal Banker serves as a frontline representative of the bank, providing customer service while performing teller and customer service functions. The role processes financial transactions, opens and maintains deposit accounts, identifies customer needs, and promotes bank products and services. The Universal Banker builds customer relationships while following bank policies, procedures, and regulatory requirements. The position includes processing and recording customer transactions; balancing cash; verifying identities and authorizations; identifying and reporting suspicious activity; and assisting with vault operations, ATM balancing, and cash shipments as assigned. It also involves opening, maintaining, and closing consumer and business deposit accounts; assisting with banking services and customer inquiries; explaining products and digital banking solutions; and identifying customer needs for referrals and recommendations.
Requirements
- Bank teller experience is required.
Nice To Haves
- FIS Horizon XE experience is a plus.
Responsibilities
- Process deposits, withdrawals, payments, transfers, cash advances, check cashing, and other customer transactions accurately and efficiently.
- Balance the cash drawer daily and maintain established cash limits.
- Verify customer identities and transaction authorizations; detect and report suspicious or potentially fraudulent transactions.
- Assist with vault operations, ATM balancing, and cash shipments as assigned.
- Follow security procedures and cash-handling standards; process negotiable instruments and maintain accurate transaction records.
- Provide exceptional customer service and a positive customer experience.
- Open, maintain, and close consumer and business deposit accounts.
- Assist customers with debit cards, online banking, mobile banking, and other electronic banking services.
- Resolve customer inquiries, account issues, and service requests promptly and professionally.
- Educate customers on bank products, services, and digital banking solutions.
- Build customer relationships by identifying financial needs and recommending appropriate products and services.
- Support customer retention through proactive service and follow-up.
- Identify opportunities to deepen customer relationships through referrals and product recommendations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
