Universal Banker/Teller

Brentwood Bank•Pittsburgh, PA

About The Position

As a Brentwood Bank Universal Banker, you are a front-line relationship banker who delivers personalized, friendly service and helps customers with their financial service needs. The role establishes, develops, and retains customer relationships; identifies and promotes bank products and services; processes customer transactions accurately and courteously; and maintains accurate cash and transaction records. Through customer conversations, the Universal Banker listens for financial needs and transitions customers to Personal Bankers for further assistance with their financial goals. The position also supports branch sales objectives, follows banking regulations and bank operating and security procedures, safeguards confidential customer information, and contributes to a positive image of Brentwood Bank in the community. Additional tasks and responsibilities may be assigned based on business need.

Requirements

High school diploma, GED, or equivalent experience.
One year of experience in a customer-facing role.
Demonstrated superior customer service, sales, and interpersonal skills.
Excellent organizational, time-management, and prioritization skills.
Excellent computer skills.
Ability to work evenings and Saturdays.
Ability to travel locally between branches or offsite for training if required.
Physical ability to stand for 3–8 hours per day; frequently use hands to manipulate or grasp objects; communicate face-to-face and by phone; occasionally bend and lift from floor height; frequently reach forward; frequently lift 1–10 pounds and occasionally lift up to 50 pounds; see and read fine print; and distinguish and count currency.

Nice To Haves

Cash-handling experience is preferred but not required.

Responsibilities

Welcome customers as they enter the branch and acknowledge them by name when known.
Build customer relationships and provide outstanding service while performing account transactions.
Create a meaningful, customer-driven experience for each customer or potential customer.
Coordinate customer service with other bank employees and departments.
Take ownership of customer issues, guide customers through their interactions with the bank, and engage branch management when needed to provide solutions.
Listen for financial opportunities during customer conversations and transition customers to a Personal Banker when appropriate.
Participate in achieving branch sales goals and objectives.
Process customer deposits and withdrawals, including night bags; process loan payments; and cash checks.
Promote bank and related products and services to customers and prospective customers.
Maintain current knowledge of bank products, fees, and policies.
Comply with federal and state banking regulations and bank operating and security policies and procedures.
Maintain and accurately balance the teller cash drawer, verify totals to generate a proof sheet, and accurately balance transit and on-us checks and processes via Branch Capture.
Assist in balancing the ATM/ITM and Main Cash Vault when applicable.
Report discrepancies to a supervisor as necessary and maintain daily work in good order.
Safeguard confidential customer information.
Promote Brentwood Bank's image in the community through involvement in community events and other bank functions.