Teller/ Universal Banker

First State Bank•Bay City, MI

About The Position

The Teller/Universal Banker establishes, expands, and maintains customer relationships by providing personalized service tailored to the needs of individual and business banking customers. The position combines traditional teller and personal banker responsibilities, offering customers additional banking options while continuing to provide traditional teller services. The First State Bank is an independent community bank with 14 branches serving communities throughout the Texas Gulf Coast, Coastal Bend, and South Texas regions. The bank describes its mission as “The Friendliest Bank Anywhere.”

Requirements

High school diploma or GED required.
Cash handling experience required in lieu of college education.
Excellent interpersonal, customer service, and verbal communication skills.
Prior banking experience highly preferred.

Nice To Haves

Associate’s or Bachelor’s degree from an accredited college or university preferred.
Prior banking experience highly preferred.

Responsibilities

Promptly and efficiently process customer transactions while upholding the Bank’s standard of exceptional customer service.
Promote positive public relations through professional and pleasant greetings, eye contact, smiling, and addressing customers by name.
Contribute to branch sales goals and related objectives by promoting the Bank’s products and services and generating leads and referrals.
Control and balance the assigned cash drawer and follow policies and procedures to minimize losses and protect the Bank’s financial interests.
Answer telephone inquiries and direct questions to the appropriate office personnel.
Research customer questions and resolve account issues, when applicable, to help maintain customer relationships.
Perform routine office and clerical duties, including filing signature cards, preparing bank bag pickup, processing night deposits, and serving as an ATM custodian.
Serve as a point of contact for customers seeking to open a new account.
Review documents for accuracy and/or legal compliance and verify account holders’ identities.
Comply with Bank policies and procedures, including BSA/AML, CIP, Automated Clearing House (ACH) Regulations, and CC and DD requirements (funds availability and Truth in Savings).
Perform other duties as assigned.