Lead Teller / Universal Banker

Merchants Bank•La Crescent, MN

1d•Onsite

About The Position

Merchants Bank is hiring a full-time Lead Teller / Universal Banker in La Crescent. This onsite team-lead role supports teller operations, customer service, relationship building, and sales. The position supervises and coaches teller staff while assisting customers with financial transactions, account inquiries, deposit account openings and maintenance, safe deposit boxes, and banking product recommendations. The role also contributes to fraud prevention, compliance, branch operations, and community engagement. The position is 40 hours per week. Hours vary to cover branch hours and include a Saturday morning rotation. Occasional shifts may be at nearby branches. The employee may also attend meetings at other bank locations and participate in trade shows, promotional events, marketing activities, and community activities, including evenings or weekends as requested. The role reports directly to the Universal Banking Manager or Retail Banking Manager. The work environment is climate-controlled indoors with low noise and no environmental hazards or chemicals. Work requires extensive computer use and regularly involves sitting and standing; occasional lifting or moving of up to 35 pounds is required.

Requirements

High school diploma or equivalent.
At least 6 months of front-line banking experience; teller experience is preferred.
Strong communication and interpersonal skills, including the ability to communicate professionally and clearly with customers and employees.
Strong customer service skills and experience, including the ability to handle difficult customer situations.
Ability to use tact and professionalism and to raise concerns about coworker or customer behavior when appropriate.
Ability to use sound judgment, intuition, and common sense; follow instructions and procedures; and escalate issues to a supervisor when needed.
Strong time-management, multitasking, and prioritization skills.
Strong math skills and cash-handling experience.
Strong computer-system proficiency and ability to learn and follow regulatory and compliance requirements, policies, and procedures.
Strong attention to detail.
Demonstrated ability to work onsite and adhere to a work schedule.
Flexibility to work varied shifts and hours, including Saturdays.
Genuine interest in engaging customers to identify and solve their needs and offer appropriate products and services.
Ability to regularly sit and stand, occasionally lift or move up to 35 pounds, and perform extensive work on a computer system.

Nice To Haves

Teller experience.
Leadership or management experience.

Responsibilities

Provide work direction and supervision to teller staff, including onboarding, training, coaching, and mentoring.
Respond to teller questions, resolve problems and balancing issues, prioritize competing demands, and address issues between tellers and other bank departments.
Establish schedules to meet staffing needs; monitor and enforce drawer levels; and provide input to teller hiring and salary review processes.
Address basic HR issues and conduct performance reviews for assigned staff.
Assist with compliance, branch, and security audits; serve as a Vault Attendant; and potentially act as branch security officer.
Open, close, and maintain checking, savings, business, IRA, HSA, and CD accounts, as well as safe deposit boxes.
Provide customer service by identifying customer needs, offering personalized solutions, resolving concerns, and assisting customers with banking systems and services.
Build customer relationships and loyalty, maintain internal relationships, and identify opportunities to meet customers’ financial needs.
Meet or exceed individual sales targets, conduct directed outbound sales activity, collaborate on branch sales goals, promote products, and attend external customer meetings as requested.
Maintain knowledge of bank products, services, promotions, industry trends, regulatory changes, and competitive offerings; educate customers about product features, benefits, and terms.
Complete required compliance training and certifications; follow bank policies, procedures, controls, and banking regulations; and safeguard customer information and bank assets.
Support fraud prevention by adhering to security measures and sharing information about legal and fraud issues with customers and retailers.
Perform account opening, closing, maintenance, documentation, central-file updates, and customer workflow or task submissions.
Review daily overdraft reports and follow account maintenance and closed-account procedures.
Process teller transactions, including deposits, loan payments, check cashing, withdrawals, night deposits, cashier’s checks, and money orders; answer customer questions and maintain a balanced cash drawer and accurate cash and coin supplies.
Maintain a secure, neat, and organized work area and comply with audit requirements.
Collaborate with coworkers, respond to supervisory direction, cross-train for additional duties, and contribute to a positive work environment.
Participate in trade shows, promotional events, marketing activities, and community activities as requested.
Maintain regular, dependable, on-time attendance and organize work to complete duties without sacrificing customer service.