Universal Banker / Head Teller

Bank of Botetourt•Roanoke, VA

1d•Onsite

About The Position

Bank of Botetourt is seeking a Universal Banker / Head Teller for its Cave Spring Office. The position performs teller transactions, provides customer service, promotes and sells retail banking products and services, opens new accounts, and takes consumer loan applications. It serves consumer and business customers, with the goal of building banking relationships and contributing to branch goals. The role also oversees teller activities and maintains records of vault and teller station cash balances. The position requires knowledge of bank products and services, accurate handling and balancing of cash and transactions, secure handling of negotiable items and confidential records, and professional representation of the bank. Employees are expected to support customers and colleagues, participate in community affairs and events, follow BSA reporting procedures, and perform other duties assigned by management. The job description may be modified by management when appropriate.

Requirements

Minimum of 3–5 years of retail banking experience.
Demonstrated commitment to excellent customer service.
Knowledge of the bank’s products and services.
Ability to handle teller transactions and cash accurately and maintain cash balances and records.
Ability to sell or refer banking products and services and contribute to sales goals.
Ability to operate standard office machines and teller equipment.
Knowledge of the employee’s role and procedures in the event of a robbery.
Ability to promptly report known or suspected BSA violations through the stated reporting channels.

Responsibilities

Greet customers and receive and handle deposits, ensuring negotiable instruments are properly endorsed.
Receive loan payments and ensure amounts due and applicable late charges are collected.
Issue certified checks, VISA travel and gift cards, and cashier checks; explain how customers can purchase U.S. Savings Bonds.
Process bank-by-mail and night depository items and record required information on bank forms.
Close accounts or transfer funds as requested.
Collect utility payments and disburse funds to the proper company.
Complete IRS Currency Transaction Report 4789 for cash transactions over $10,000.
Count, prove, and package currency and coin; balance the cash drawer and prepare teller sheets.
Cash checks, process withdrawals from savings accounts, and redeem savings bonds and coupons.
Provide helpful, friendly, and excellent customer service; represent the bank professionally.
Know the bank’s products and services and identify opportunities to sell or refer them to customers and prospects.
Participate with the manager in allocating retail sales goals and achieving individual sales goals.
Maintain appropriate currency and coin amounts in the teller till.
Know the role and proper procedures in the event of a robbery.
Keep the work area neat and orderly and secure negotiable items and confidential records.
Use the computer system to inquire about account status.
Operate standard office machines and teller equipment.
Keep the teller station stocked with forms and supplies.
Balance ATMs.
Assist in receiving and processing deposits for the Bank of Botetourt Elementary Savings Program.
Oversee teller activities and maintain records for vault and teller station cash balances.
Open new accounts, take consumer loan applications, and help build relationships with consumer and business customers.
Represent Bank of Botetourt in community affairs and events; cooperate respectfully with staff.
Promptly report known or suspected BSA law, rule, regulation, or program violations to the BSA Officer or Coordinator.
Perform other duties as assigned by management.