Universal Banker / Head Teller

Bank of Botetourt•Cave Spring, VA

About The Position

Bank of Botetourt is seeking a Universal Banker / Head Teller for its Cave Spring Office. The position performs a variety of retail banking duties, including processing teller transactions, providing superior customer service, and promoting the bank’s products and services. It also oversees teller activities and maintains records for vault and teller-station cash balances. The role is responsible for selling and delivering retail banking products and services, including opening new accounts and taking consumer loan applications. It serves consumer and business customers, with the goal of expanding and fostering relationships with existing and prospective customers and contributing to branch goals. The position represents the bank professionally and in community affairs and events. Bank of Botetourt describes its community involvement as including support for education, culture and the arts, social service agencies, charitable activities, and community and economic development. Employees are encouraged to participate in community mentoring, volunteering, sponsorship, and public service.

Requirements

Minimum of 3–5 years of retail banking experience.
Provide superior customer service.
Know the bank’s products and services thoroughly.
Represent the bank in a professional manner.
Treat all staff members with respect and cooperation.
Understand the role and required procedures in case of robbery.

Responsibilities

Greet customers and receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
Receive loan payments, ensure payments equal the amount due, and collect applicable late charges.
Issue certified checks, VISA travel and gift cards, and cashier’s checks; guide customers on purchasing U.S. Savings Bonds.
Process bank-by-mail and night-depository items and record the required information on bank forms.
Close accounts or transfer funds at customers’ requests.
Collect utility payments and disburse funds to the appropriate company.
Complete IRS Currency Transaction Report 4789 for cash transactions over $10,000.
Count, prove, and package currency and coin.
Balance the cash drawer and prepare teller sheets.
Cash checks, process savings-account withdrawals, and redeem savings bonds and coupons.
Maintain a helpful, friendly attitude and provide excellent customer service.
Maintain thorough knowledge of the bank’s products and services and identify opportunities to sell them.
Sell or refer bank products and services to customers and prospects; participate with the manager in allocating retail sales goals and achieving individual sales goals.
Maintain appropriate currency and coin levels in the till.
Understand the role and procedures to follow in the event of a robbery, including post-robbery procedures.
Keep the work area neat and orderly and secure negotiable items and confidential records properly.
Use the computer system to inquire about account status.
Operate standard office machines, including a coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine, and adding machine.
Ensure the teller station is stocked with forms and supplies.
Balance ATMs.
Assist with receiving and processing deposits for the Bank of Botetourt Elementary Savings Program.
Represent the bank professionally and represent it in community affairs and events.
Treat staff members with respect and cooperation and conduct business to maximize shareholder value.
Promptly report known or suspected BSA law, rule, or regulation violations, or violations of the bank’s BSA compliance program, to the BSA Officer or Coordinator.
Perform other duties as assigned by management.