Universal Banker / Head Teller

Bank of Botetourt•Salem, VA

About The Position

Bank of Botetourt is seeking a Universal Banker / Head Teller for its Salem Office. The position performs retail banking duties, including teller transactions, customer service, and promotion and delivery of bank products and services. It also oversees teller activities and maintains records of vault and teller-station cash balances. The role includes opening accounts, taking consumer loan applications, and serving consumer and business customers to build banking relationships and contribute to branch goals. Candidates must have 3–5 years of retail banking experience.

Requirements

A minimum of 3–5 years of retail banking experience.
Knowledge of the bank’s products and services.
Ability to provide excellent customer service and represent the bank professionally.
Ability to perform teller transactions and handle cash, negotiable instruments, and confidential records.
Ability to use a computer system and operate standard office machines.

Responsibilities

Greet customers and receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
Receive loan payments, confirm they equal the amount due, and collect applicable late charges.
Issue certified checks, VISA travel and gift cards, and cashier’s checks, and direct customers on purchasing U.S. Savings Bonds.
Process bank-by-mail and night-depository items and record the required information on bank forms.
Close accounts or transfer funds as requested.
Collect utility payments and disburse funds to the appropriate company.
Complete IRS Currency Transaction Report 4789 for cash transactions over $10,000.
Count, prove, and package currency and coin.
Balance the cash drawer and prepare teller sheets.
Cash checks, process savings-account withdrawals, and redeem savings bonds and coupons.
Provide helpful, friendly, and excellent customer service.
Know the bank’s products and services and identify opportunities to sell them.
Sell or refer bank products and services to customers and prospects, participate with the manager in allocating retail sales goals, and work toward individual sales goals.
Maintain appropriate currency and coin levels in the till.
Understand procedures in the event of a robbery, including post-robbery procedures.
Keep the work area neat and orderly and secure negotiable items and confidential records.
Use the computer system to inquire about account status.
Operate standard office machines, including a coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine, and adding machine.
Ensure the teller station is stocked with forms and supplies.
Balance ATMs.
Assist with receiving and processing deposits for the Bank of Botetourt Elementary Savings Program.
Represent the bank professionally in community affairs and events.
Treat staff members with respect and cooperation and conduct business to maximize shareholder value.
Promptly report known or suspected BSA law, rule, or regulation violations, or violations of the bank’s BSA compliance program, to the BSA Officer or Coordinator.
Perform other duties as assigned.