Universal Banker / Head Teller

Bank of Botetourt • Salem, VA

1d

About The Position

Bank of Botetourt is seeking a Universal Banker / Head Teller for its Salem Office. The position performs retail banking duties, including processing teller transactions, providing excellent customer service, and promoting the bank’s products and services. It also oversees teller activities and maintains records for vault and teller-station cash balances.

The role sells and delivers retail banking products and services, including opening new accounts and taking consumer loan applications. It serves consumer and business customers, builds and fosters banking relationships with existing and prospective customers, and contributes to branch goals. The employee is also expected to represent the bank professionally in community affairs and events and to follow applicable bank policies and procedures.

Requirements

• A minimum of 3–5 years of retail banking experience.
• Provide superior customer service and represent the bank professionally.
• Know the bank’s products and services and support sales and referral goals.
• Follow proper procedures for cash handling, securing confidential records, and responding to robbery situations.
• Promptly report known or suspected violations of BSA laws, rules, regulations, or the bank’s BSA compliance program.

Responsibilities

• Greet customers and receive and process deposits, ensuring negotiable instruments are properly endorsed.
• Receive loan payments and verify that the amount due and any applicable late charges are collected.
• Issue certified checks, VISA travel and gift cards, and cashier’s checks, and direct customers on purchasing U.S. Savings Bonds.
• Process bank-by-mail and night-depository items and record required information on bank forms.
• Close accounts and transfer funds at customers’ request.
• Collect utility payments and disburse funds to the appropriate company.
• Complete IRS Currency Transaction Report 4789 for cash transactions over $10,000.
• Count, prove, and package currency and coin; balance the cash drawer and prepare teller sheets.
• Cash checks, process savings-account withdrawals, and redeem savings bonds and coupons.
• Provide helpful, friendly customer service and maintain thorough knowledge of the bank’s products and services.
• Identify opportunities to sell or refer bank products and services, and participate with the manager in allocating and achieving retail sales goals.
• Maintain appropriate currency and coin levels in the till.
• Know the role and required procedures in the event of a robbery, including post-robbery procedures.
• Keep the work area neat and orderly and secure negotiable items and confidential records.
• Use the computer system to inquire about account status.
• Operate standard office machines, including a coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine, and adding machine.
• Keep the teller station stocked with forms and supplies.
• Balance ATMs.
• Assist with receiving and processing deposits for the Bank of Botetourt Elementary Savings Program.
• Oversee teller activities and maintain records for vault and teller-station cash balances.
• Represent the bank professionally in community affairs and events, cooperate respectfully with staff, and conduct business to maximize shareholder value.
• Promptly report known or suspected BSA violations to the BSA Officer or Coordinator.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed