Part-Time Universal Banker/Teller I
About The Position
The Universal Banker/Teller I provides customer service and transaction support at First Mid. The role builds personalized relationships by understanding customer needs and offering suitable banking solutions. It handles customer transactions, account openings and changes, cash-drawer balancing, and branch operations while following bank policies, security requirements, and service standards. The position also develops customer and business-partner relationships, promotes digital banking options, identifies cross-selling and referral opportunities, and works toward established goals. This is a part-time position.
Requirements
- High school diploma or GED.
- Proficiency using Microsoft Office and computer applications.
- Complete required compliance and First Mid training curriculum to become proficient in the basic account-opening process.
Nice To Haves
- At least one year of customer service and cash-handling experience and/or previous experience working in a financial institution.
- Previous sales experience.
Responsibilities
- Create a quality service experience by resolving customer needs promptly and supporting customer satisfaction.
- Follow company service standards, including greeting customers and making them feel welcome.
- Process customer transactions accurately and efficiently within policy guidelines, including deposits, withdrawals, payments, check cashing, and cashier’s checks.
- Seek manager assistance with suspicious transactions and management approval for transactions outside authorized limits.
- Follow bank compliance, security, and operational policies and procedures.
- Maintain and balance a cash drawer and assist with daily branch operations.
- Open checking, savings, safe deposit box, and basic business-related accounts.
- Make changes to existing accounts as requested by customers.
- Identify and communicate process-improvement ideas to branch management.
- Allow safe deposit box holders entry when applicable.
- Maintain professional appearance and conduct and protect customer confidentiality.
- Participate in bank promotions, community events, and promotional activities as applicable.
- Work at other First Mid Banking centers as required.
- Complete other assigned duties.
- Develop and maintain relationships with business partners and customers.
- Educate and encourage customers to use ATM, debit card, online, and mobile banking services.
- Maintain knowledge of banking products through training and company communications.
- Identify cross-selling opportunities and refer customers to appropriate business lines.
- Consistently meet or exceed established position goals.
Benefits
- Competitive health, dental, and vision coverage with HSA match.
- 401(k) with employer match.
- Employee Stock Purchase Plan.
- Generous paid time off.
- Paid holidays.
- Paid family and parental leave.
- Tuition reimbursement.
- Performance-based bonuses and discretionary short-term incentives.
- Banking perks.
- Well-being benefits.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
