Universal Banker II

Merchants Bank•Rosemount, MN

90d•$23 - $27•Onsite

About The Position

Merchants Bank in Rosemount is hiring a full-time Universal Banker II to provide customer service and offer banking products and services that address customers’ financial needs. The role serves as a primary point of contact, assisting with account inquiries, financial transactions, new account relationships, safe deposit boxes, and product recommendations while building customer relationships and helping prevent fraud. The Universal Banker II performs all Level I duties and is also responsible for opening and maintaining business accounts, IRAs, HSAs, and CDs; processing teller-area transactions as needed; participating in community engagement and external sales activity as directed; and providing consumer credit card and overdraft protection lending. The position may include branch administrative or Lead Teller duties. The role works 40 hours per week, with hours varying between 7:45 a.m. and 5:15 p.m. Monday through Friday, plus a rotating Saturday shift from 8:45 a.m. to 12:15 p.m. Occasional shifts may be at nearby branches. The employee reports to the Universal Banking Manager or Retail Banking Manager, depending on the market, with performance and direction engagement from the Market President. The work environment is climate-controlled and indoors, with low noise and extensive computer use. Employees regularly sit and stand and occasionally lift or move up to 35 pounds.

Requirements

At least 6 months of front-line banking experience.
High school diploma or equivalent.
Strong communication, interpersonal, and customer-service skills and experience.
High degree of tact and professionalism.
Comfort with extensive customer contact and engaging conversations to identify and address customer needs.
Strong time-management skills and the ability to multitask and prioritize.
Strong math skills and abilities.
Strong computer-system proficiency and ability to learn banking systems.
Ability to learn and follow regulatory and compliance guidelines, policies, and procedures.
Strong attention to detail.
Demonstrated ability to handle difficult customer situations.
Ability to remain calm, professional, and focused under pressure.
Ability to speak up when concerned about a coworker’s or customer’s behavior and use sound judgment to escalate concerns when needed.
Demonstrated success working onsite and adhering to a work schedule.
Flexibility to work varied shifts and hours, including Saturdays.
Ability to follow instructions and communicate clearly and professionally with customers and employees.

Nice To Haves

Banking experience is identified as a plus in the posting, in addition to the Level II minimum experience requirement.
Cash-handling experience is desired.

Responsibilities

Perform all Level I duties, including opening and maintaining basic checking and savings accounts, processing teller transactions, and opening, closing, and maintaining safe deposit boxes.
Open and maintain business accounts, IRAs, HSAs, and CDs.
Process teller-area transactions as needed, including deposits, loan payments, check cashing, withdrawals, night deposits, cashier’s checks, and money orders; maintain a balanced cash drawer and an accurate supply of cash and coin.
Provide efficient, accurate, and personalized customer service; understand customer needs, recommend solutions, resolve concerns, and escalate issues when needed.
Build and maintain customer relationships, identify financial needs, and foster long-term loyalty.
Meet or exceed individual banking-product sales targets; conduct outbound sales activity as directed and contribute to branch sales goals.
Promote bank products and services, explain their features and terms, and stay informed about products, promotions, industry trends, regulatory changes, and competitors.
Assist customers with internet banking, bill pay, e-statements, mobile banking, telephone banking, and other systems or services.
Participate in community engagement, external sales activity, customer meetings, trade shows, promotional events, marketing activities, and community activities as requested.
Complete required compliance training and certifications; follow bank policies, procedures, controls, and regulatory requirements.
Support fraud prevention and security by safeguarding customer information and bank assets, collecting privacy codes or security words, and sharing relevant legal and fraud information.
Perform account-opening, account-maintenance, account-closing, documentation, file-updating, and customer workflow tasks accurately.
Review daily overdraft reports and take appropriate proactive action with customers.
Perform branch administrative or Lead Teller duties as assigned; serve as a vault attendant if needed.
Maintain an organized work area, organize time effectively, cross-train for additional duties, and complete other duties as assigned.
Collaborate with coworkers and shared-services employees to support smooth branch operations and a positive work environment.
Maintain dependable, punctual attendance and follow supervisory guidance.