Universal Banker II

Georgia's Own Credit Union•Waycross, GA

11d•Onsite

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines advanced transaction processing, account opening, lending, service, and relationship-development responsibilities while supporting the overall success of the branch team. The position supports onboarding, peer mentoring, operational guidance, and consistent sales and service practices while remaining accountable for individual performance and production goals. As a branch subject-matter resource, the Universal Banker II works closely with the Universal Banker Manager and/or Area Service Manager to promote service excellence, operational consistency, employee development, member engagement, and branch productivity. The position pays $25.00 per hour. Georgia’s Own Credit Union offers medical, dental, and vision coverage and 401(k) matching. The role operates in an office environment and may require coverage at other branches and participation in a Saturday rotation schedule.

Requirements

High school diploma and equivalent years of experience; a bachelor’s degree is preferred.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to communicate effectively in writing and verbally with members and others at all levels of the Credit Union.
Experience with the loan application process and standard internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform mathematical functions including percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Must pass background checks including credit, drug screen, bondability, and criminal background checks.
Must meet SAFE Act requirements for lending positions, keep NMLA registration current, and notify the Credit Union within 30 days of changes that must be reflected in the NMLS registry.
Demonstrated member focus, integrity, teamwork, dependability, high work standards, and sound decision-making and judgment.
Ability to perform essential duties satisfactorily, communicate face to face or through technology with or without reasonable accommodation, sit and stand for varying increments of time, and lift or push up to 10 pounds.

Nice To Haves

Bachelor’s degree.

Responsibilities

Deliver exceptional service through in-person, telephone, and digital member interactions.
Build member relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts and assist with account maintenance, problem resolution, and service requests.
Process and support consumer loan applications and related documentation.
Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities; follow up with members and document interactions in designated systems.
Promote Credit Union products and services through referrals, education, and relationship management, and support branch service, production, and member-experience goals.
Process deposits, withdrawals, loan payments, check cashing, and account maintenance transactions.
Maintain accurate balancing records and perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned.
Use branch technology, systems, and equipment; process authorized operational exceptions and overrides within delegated authority limits.
Support branch readiness, operational compliance, audit preparedness, and adherence to Credit Union policies, procedures, and regulatory requirements.
Mentor peers and support onboarding, training, knowledge sharing, and skill development for branch employees.
Reinforce service standards, sales practices, operational procedures, and member-engagement expectations; collaborate with the Universal Banker Manager on development opportunities and operational challenges.
Maintain individual production goals for memberships, deposits, lending, referrals, debit activation, and other established measures.
Generate referrals and relationship opportunities and support business-development and community-engagement activities.
Support member traffic flow, phone coverage, appointments, and branch execution; rotate among transaction, office, lending, and service duties based on needs.
Provide coverage at other locations as needed.
Reinforce operational expectations, service standards, and branch routines; communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership.
Serve as a knowledgeable branch resource during high demand, staffing shortages, or employee transitions and assist with onboarding and training as directed by branch leadership.