Universal Banker II

Georgia's Own Credit Union•Morrow, GA

12d

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines advanced transaction processing, account opening, lending, service, and relationship-development responsibilities while contributing to the overall success of the branch team. The position supports onboarding, peer mentoring, operational guidance, and reinforcement of sales and service practices, while remaining accountable for individual performance and production goals. It serves as a branch subject-matter resource and works closely with the Universal Banker Manager and/or Area Service Manager to promote service excellence, operational consistency, employee development, member engagement, and branch productivity. The role requires coverage at other branches when necessary and participation in a Saturday rotation. Employees with lending responsibilities must comply with SAFE Act requirements, keep NMLS registration current, and notify the Credit Union within 30 days of changes that must be reflected in the NMLS registry.

Requirements

High school diploma and equivalent years of experience; a bachelor's degree is preferred.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to communicate in written and verbal formats with members and people at all levels of the Credit Union.
Experience with the loan application process and standard or typical internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform math functions including arithmetic, percentages, and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Must pass background screening, including credit, drug screen, bondability, and criminal background checks.
Must comply with SAFE Act requirements for lending responsibilities and keep NMLS registration current.
Ability to communicate face to face or through technology, with or without reasonable accommodation.
Ability to sit and stand for varying periods and lift or push up to 10 pounds.
Ability to perform clerical office duties using various forms of technology.

Nice To Haves

Bachelor's degree.

Responsibilities

Deliver exceptional service through in-person, telephone, and digital member interactions.
Build member relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts and assist with account maintenance, problem resolution, and service requests.
Process and support consumer loan applications and related documentation.
Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities.
Follow up with members promptly and document interactions in designated systems.
Promote Credit Union products and services through referrals, education, and relationship management.
Support branch service, production, and member-experience goals.
Process deposits, withdrawals, loan payments, check cashing, and account maintenance transactions.
Maintain accurate balancing records and perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned.
Use branch technology, systems, and equipment proficiently; process operational exceptions and authorized overrides within delegated authority.
Support branch readiness, operational compliance, audit preparedness, and adherence to Credit Union policies, procedures, and regulatory requirements.
Mentor peers and serve as an operational resource for branch employees.
Support onboarding of newly hired Universal Bankers and assist with training, knowledge sharing, and skill development activities.
Reinforce service standards, sales practices, operational procedures, and member-engagement expectations.
Collaborate with the Universal Banker Manager to identify development opportunities and operational challenges; promote teamwork and a positive branch culture.
Meet individual production goals related to memberships, deposits, lending, referrals, debit activation, and other established measures.
Generate referrals and member relationship opportunities; support business-development and community-engagement activities.
Support member traffic flow, phone coverage, appointments, and branch execution; rotate among transaction, office, lending, and service responsibilities according to needs.
Provide coverage at other locations as needed and work a Saturday rotation schedule.
Reinforce operational expectations, service standards, and branch routines in support of the Universal Banker Manager.
Communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership.
Serve as a knowledgeable branch resource during high demand, staffing shortages, or employee transitions, and assist with onboarding and training as directed.
Comply with SAFE Act requirements for lending responsibilities, maintain current NMLS registration, and report relevant registry changes to the Credit Union within 30 days.