Universal Banker II

Georgia's Own Credit Union•Morrow, GA

11d•Onsite

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines advanced transaction processing, account opening, lending, service, and relationship-development responsibilities while supporting the branch team’s success and meeting individual performance and production goals. The Universal Banker II supports onboarding and peer mentoring, provides operational guidance, and reinforces service and sales practices. Working closely with the Universal Banker Manager and/or Area Service Manager, this position promotes service excellence, operational consistency, employee development, member engagement, and branch productivity. The role may involve coverage at other branches and a Saturday rotation. The position pays $25.00 per hour. Georgia’s Own Credit Union offers medical, dental, and vision coverage and 401(k) matching. The work is performed in an office environment, typically at a desk or table, with sitting and standing at intervals. Lending responsibilities require compliance with SAFE Act requirements, including keeping NMLS registration current and notifying the Credit Union within 30 days of changes that need to be reflected in the registry.

Requirements

High school diploma and equivalent years of experience.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to communicate in writing and verbally with members and people at all levels of the Credit Union.
Experience with the loan application process and standard or typical internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform mathematical functions including percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to pass a background check including credit, drug screen, bondability, and criminal background checks.
Ability to perform essential job duties, communicate face-to-face or through technology with or without reasonable accommodation, and lift or push up to 10 pounds.
For lending responsibilities, compliance with SAFE Act requirements and applicable Credit Union policies and procedures, including keeping NMLS registration current and reporting relevant changes within 30 days.
Demonstrates member focus, integrity, teamwork, dependability, high work standards, and sound decision-making and judgment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Deliver exceptional service through in-person, telephone, and digital member interactions.
Build member relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts and assist with account maintenance, problem resolution, and service requests.
Process and support consumer loan applications and related documentation.
Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities; follow up with members and document interactions in designated systems.
Promote Credit Union products and services through referrals, education, and relationship management, and support branch service, production, and member-experience goals.
Process deposits, withdrawals, loan payments, check cashing, and account-maintenance transactions; maintain accurate balancing records.
Perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned.
Use branch technology, systems, and equipment; process operational exceptions and authorized overrides within delegated authority limits.
Support branch readiness, operational compliance, audit preparedness, and adherence to Credit Union policies, procedures, and regulatory requirements.
Mentor branch employees, support onboarding for newly hired Universal Bankers, and assist with training, knowledge sharing, and skill development.
Reinforce service standards, sales practices, operational procedures, and member-engagement expectations; collaborate with the Universal Banker Manager on development opportunities and operational challenges.
Maintain individual production goals for memberships, deposits, lending, referrals, debit activation, and other established measures; proactively generate referrals and relationship opportunities.
Support branch business-development and community-engagement activities, member traffic flow, phone coverage, appointments, and branch execution.
Rotate among transaction, office, lending, and service responsibilities based on member and branch needs; provide coverage at other locations as needed.
Support the Universal Banker Manager by reinforcing operational expectations, service standards, and branch routines; communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to leadership.
Serve as a knowledgeable branch resource during high-demand periods, staffing shortages, and employee transitions, and assist with employee onboarding and training as directed.
Work a Saturday rotation schedule.
Maintain current NMLS registration when applicable and notify the Credit Union within 30 days of changes that need to be reflected on the NMLS registry.