Universal Banker I - Full Time - Midland Park, NJ
About The Position
Columbia Bank is hiring a full-time Universal Banker I in Midland Park, New Jersey. The role provides retail customers with a full range of transactional and non-transactional banking services, offers personal banking options, and supports the branch in reaching its goals. The banker serves customers in person and by telephone, explains products and services, discusses customers’ financial needs, and recommends suitable bank offerings. The position processes banking transactions, opens and maintains accounts, supports safe deposit box services, completes daily proof and closing procedures, and maintains accurate customer, account, and branch records. It also makes referrals to relevant bank departments. Mandatory training is required, and continued employment is contingent on passing the training classes. Columbia Bank provides onboarding and orientation; training for Universal Banker roles lasts 10 business days, with schedules based on availability.
Requirements
- High school diploma required.
- 1–2 years of retail or customer service experience required.
- Interpersonal, time management, organizational, and PC skills.
- Excellent verbal and written communication skills.
- Ability to work weekends as needed or scheduled, including alternating Saturdays based on business needs.
- Ability to lift up to 20 pounds.
- Must attend mandatory training; continued employment is contingent upon passing training classes.
- Independent, highly motivated self-starter with a results-oriented approach and a strong work ethic.
- Collaborative team player able to build productive relationships and deliver a seamless customer experience.
Nice To Haves
- Bachelor’s degree in Accounting, Business, or Finance preferred.
- Knowledge of financial products preferred.
Responsibilities
- Process banking transactions, including deposits, withdrawals, transfers, check cashing, money orders, gift and bank checks, loan payments, and safe deposit box rentals, using Columbia Bank’s online terminals.
- Open deposit and checking accounts, explain account products, handle deceased accounts, and support files and documentation for daily platform work.
- Assist customers with safe deposit boxes, answer inquiries, explain products and services, and handle certificate of deposit renegotiations.
- Discuss customers’ personal financial needs, recommend bank solutions, and cross-sell bank products and services.
- Serve customers in person and by telephone; answer inquiries, research and resolve problems or complaints, and support customer satisfaction.
- Explain the features and use of online banking.
- Prepare the daily proof sheet and assist with branch end-of-day closing, including the branch consolidation sheet and document imaging of required work.
- Maintain accurate customer and account records, safe deposit box records, back-office work, check orders, and branch files.
- Make appropriate referrals to Wealth Management, First Jersey Title, Mortgage Origination, and other bank departments.
- Perform other job-related duties as assigned.
Benefits
- Contributory medical, dental, vision, and prescription coverage.
- Bonus programs.
- Employee Stock Option Program (ESOP).
- Life insurance, long-term disability, and accidental death and dismemberment coverage.
- Paid time off, including personal and vacation time.
- Paid sick time.
- Bank holidays.
- 401(k) program participation.
- Wellness resources.
- Education and student loan programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
