Universal Banker I - Part Time - Pequannock, NJ

Columbia Bank • Pequannock Township, NJ

2h • $22 - $24 • Onsite

About The Position

Columbia Bank is hiring a part-time Universal Banker I to provide retail customers with a range of transactional and non-transactional banking services. The role offers customers personal banking options alongside traditional services and supports the branch in reaching its goals.

The Universal Banker processes transactions, opens and maintains accounts, explains bank products and services, discusses customers’ financial needs, and makes appropriate referrals to other bank departments. The position also supports branch closing procedures, recordkeeping, and customer service in person and by telephone.

The role is scheduled for 25 hours per week, generally Monday, Tuesday, Thursday, and Friday, with Wednesdays off, plus at least two Saturdays per month and sometimes three. Weekday shifts are listed as either 11:00 a.m.–5:00 p.m. or 11:30 a.m.–4:30 p.m. Universal Banker training lasts 10 business days; schedules are based on availability, and continued employment is contingent on passing mandatory training classes.

Requirements

• High school diploma required.
• One to two years of retail or customer service experience required.
• Interpersonal, time-management, organizational, and PC skills.
• Excellent verbal and written communication skills.
• Ability to work weekends as needed or scheduled.
• Ability to lift up to 20 pounds.
• Must attend mandatory training; continued employment is contingent on passing training classes.
• Independent, highly motivated self-starter with a results-oriented approach.
• Dedicated, enthusiastic, driven, and possessing a strong work ethic.
• Collaborative team player able to build productive relationships and deliver a seamless customer experience.

Nice To Haves

• Bachelor’s degree in Accounting, Business, or Finance.
• Knowledge of financial products.

Responsibilities

• Process banking transactions, including deposits, withdrawals, transfers, check cashing, money orders, bank and gift checks, loan payments, and safe deposit box rentals, using the Bank’s online terminals.
• Open new deposit and checking accounts, explain products, handle deceased accounts, and assist with files and documentation for daily platform work.
• Assist customers with safe deposit boxes, answer inquiries, explain products and services, and handle CD renegotiations.
• Discuss customers’ personal financial needs and recommend ways the Bank can meet them; cross-sell Bank products and services.
• Serve customers in person and by telephone, answer inquiries, research and resolve problems or complaints, and support customer satisfaction.
• Explain the features and benefits of online banking and how it works.
• Prepare the daily proof sheet and assist with end-of-day branch closing, including the branch consolidation sheet and document imaging of required work.
• Maintain accurate customer and account records, safe deposit box records, back-office work, check orders, and branch files.
• Refer customers to Wealth Management, First Jersey Title, Mortgage Origination, and other Bank departments as appropriate.
• Perform other job-related duties as assigned.

Benefits

• Paid time off, including personal and vacation time.
• Paid sick time.
• Employee Stock Option Program (ESOP).
• Employees may participate in the 401(k) program.
• Healthcare choice, retirement savings with company support, employee ownership, wellness resources, education and student loan programs, and financial protection are mentioned as part of the total rewards package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED